What are the responsibilities and job description for the Patient Access Specialist position at Complete Care ER?
Position: Patient Access Specialist – (Nights) 7p-7a
Location: Lubbock, Texas
Job Type: Fulltime, Flexible Shifts
Location: Lubbock, Texas
Job Type: Fulltime, Flexible Shifts
Patient Access Specialist – Join Our Growing Team and Make a Difference!
The Patient Access Specialist serves as the first point of contact for our patients, ensuring a smooth and efficient process from appointment scheduling to insurance verification. This is a crucial role in ensuring patients have the information and support they need to access care seamlessly.
About us
At Complete Care, we are committed to providing high-quality, compassionate healthcare to our patients. We believe that every role, no matter how behind-the-scenes, plays an essential part in helping us deliver the best care possible. We are currently looking for a compassionate and detail-oriented Patient Access Specialist to join our dynamic team!
Why you’ll love working with us:
- Competitive pay
- Comprehensive health benefits (medical, dental, vision)
- Opportunities for career growth and continuing education (tuition reimbursement)
- Generous paid time off and flexible scheduling
- A supportive, collaborative, and positive work culture
What you’ll be doing:
- Greet and assist patients both in-person and over the phone with scheduling, registration, and inquiries
- Verify patient insurance and demographic information accurately
- Provide strong phone and verbal communication skills along with active listening
- Schedule appointments and manage patient flow
- Collect necessary paperwork and coordinate with various departments for patient care
- Provide excellent customer service and resolve patient questions or issues
What we’re looking for:
- 1-2 years of Medical Insurance verification experience preferred
- 2-3 years of Customer Service experience in the medical field
- BLS certification through the American Heart Association is required within sixty (60) days from start date
- High School Diploma or GED required
- Experience with MS Office, EMR/EPM systems
- Must be flexible with schedule; including day, evening, weekend hours, and holidays per facility needs
Why Work with Us?
At Complete Care, our employees are our greatest asset. We are committed to a culture of collaboration, respect, and innovation. You'll work with a compassionate team of professionals who share your passion for making a difference.
At Complete Care, our employees are our greatest asset. We are committed to a culture of collaboration, respect, and innovation. You'll work with a compassionate team of professionals who share your passion for making a difference.
Apply Today:
If you are a motivated individual who thrives in a fast-paced environment and is passionate about making a positive impact on patient care, we want to hear from you! Apply online at: www.visitcompletecare.com .
#PatientAccessSpecialist
#FrontDesk
#MedicalReceptionist
#InsuranceVerification
