Medical Administrative Assistant Urgent Care

Location:1406 Wall Street NE, Cullman, AL 35055

Pay: $16.80-$21.76

Schedule:8am-6pm (4 days per week- includes some weekend days)

Summary:

Assists in examination and treatment of patients under direction of healthcare providers and serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts, checking in and checking out patients, collecting payment and verifying insurance as needed.

ESSENTIAL JOB FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Interviews patients, accurately takes vital signs such as: manual BP, pulse rate, temperature, 02 level, weight and height, and properly records information into EMR.
• Prepares exam rooms for examination of patients as well as stocking them.
• Hands instruments and materials to provider as directed for certain procedure.
• Cleans and sterilizes instruments.
• Performs EKG's, urinalysis, strep test, flu test, covid test, mono test, pregnancy test, checks patients A1C, etc.
• Gives injections per providers orders (intramuscular, intradermal, subcutaneous).
• Handles portal messages from patients, refill medications, order additional labs or imaging as needed, complete prior authorizations, complete precertification for imaging, etc.
• Must have effective communication skills and instructs patient and/or their family as directed by the provider.
• Call patients to discuss results as directed by the provider while maintaining patient confidentiality.
• Keys data into EMR to maintain office and patient records.
• May be required to perform duties outside of their normal responsibilities from time to time as needed or as directed by supervision (i.e. assist with patient check-in).
• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.