Practice Manager

Location: 2582 S. Volusia Avenue, Orange City, FL 32763

Salary: $50,000.00 - $64,000.00 Bonus

SUMMARY OF JOB DUTIES:

The Practice Manager I oversees the operations of an assigned medical practice. In this role, the incumbent's primary duties involve strategic planning, clinical support staff oversight and financial and outcome performance management.

ESSENTIAL JOB FUNCTIONS:

• Oversee clinical operations and clinical support staff of a practice with three (3) or fewer physicians
• Ensure smooth efficient operations and communication with patients, vendors, and all staff
• Monitor performance of management team to ensure optimal patient flow and patient satisfaction
• Manage and monitor to ensure achievement of budgeted financial and performance goals
• Responsibility for financial performance and outcomes of assigned practice
• Oversight of clinical support staff hours/lunch/breaks and within scheduled hours (no OT)
• Monitor all role responsibilities of direct reports.
• Ensure excellent customer service; ensure clinical staff is delivering timely check in/out, appropriate collections, appropriate medical support and care, excellent in person and via phone customer service.
• Work with management team to develop and assist with training needs as they arise.
• Oversee and ensure applicable training for all clinical support associates based on roles
• Oversee and ensure billing training as necessary
• Random auditing of performance in EMR to identify training needs
• Ensure associates model and follow all customer service skills, insurance verification, collections, and appropriate scheduling follow up, lab, ultrasound etc. and phone skills
• Team Building
• Advertise/Interview/Hire as needed/ Oversee supervisors hiring in their departments
• Performance Reviews/Performance Plans for direct reports outlined above
Oversee appropriate work performance issues
• - discipline documentation
• Liaison to patients and providers to ensure overall patient satisfaction
• Handle staff and patient complaints
• Handle on site vendors, repairs, and all aspects of the physical buildings for day-to-day operations.
• Ensure safety training and policies are followed.
• Ensure all staff are trained HIPAA experts and enforce HIPAA regulatory requirements

KNOWLEDGE/SKILLS/ABILITIES:

• Strong leadership skills
• Strong communication skills
• Strong problem-solving skills
• Medical office operations knowledge
• Athena EMR knowledge

MINIMUM REQUIREMENTS

• Bachelor's degree in Business, Healthcare or Public Administration, Finance, Economics or a related field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis preferred.
• A minimum of 3 year's practice management experience or associate supervisory experience.

• Managing associates (progressive, hiring, disciplinary)
• Financial and Budget development and management; managing to and achieving budgeted performance or growth over prior year
• Leadership skills; ability to support associates, maintain morale, implement and hold accountable to policies and procedures, hold associates accountable
• Ability to identify opportunities and challenges and develop resolution plans.

WORKING ENVIRONMENT

The position requires climbing, stooping, kneeling, crouching, reaching, standing, lifting, grasping, feeling, talking, hearing, repetitive motions, and finger use. Pushing and pulling are occasionally required. Use of a computer, keyboard, and telephone along with various office machines is an essential part of the job.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by the Practice Manager I. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The Practice Manager I may be required to perform duties outside of their normal responsibilities from time to time as needed or as directed by supervision.