Customer Service Representative

Complete Homecare is dedicated to providing exceptional non-medical home care services to our clients across various regions. We are currently looking for a Customer Service Representative (CSR) to join our dynamic team. The CSR will play a vital role in ensuring client satisfaction and maintaining effective communication between clients, caregivers, and management.

Key Responsibilities

• Respond to client inquiries via phone, email, and in-person interactions.
• Assist clients with scheduling appointments and managing caregiver assignments.
• Handle client concerns and complaints with professionalism and empathy.
• Maintain accurate records of client interactions and service requests.
• Support the administrative team in managing documentation and client files.
• Identify opportunities for service improvement and report feedback to management.
  
  

This position is crucial for ensuring quality and continuity of care for our clients and requires a compassionate individual who thrives in a fast-paced environment.

Requirements

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
  
  

Benefits

Paid Time Off

Health Insurance

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Work From Home