What are the responsibilities and job description for the Client Care Coordinator position at Complete Practice Solutions?
Remote Work - Client Care Coordinator
Seeking a full-time, experienced Medical Biller/Account Manager to join our Montana team. This is a remote position with the possibility of occasional travel to Kalispell, MT.
Our company provides revenue management support for medical practices located all over the United States. Medical billing is one of the fastest-growing industries with unlimited career opportunities. Our goal is to find someone that is willing to put in the time and investment in a career with us.
General Purpose
To oversee the health of multiple medical practices regarding their revenue and medical billing procedures set forth by our company.
To be the main liaison between our Revenue Cycle Management Company and the Medical Practices that we partner with.
To be accountable for reporting accurate and timely Key Performance Indicators while meeting or exceeding company standards.
To contribute to the accuracy and timeliness of the revenue cycle process for each clinic on your designated team.
To successfully function as part of a team and to be able to communicate professionally with clients and coworkers.
Must understand and be able to perform every process in the revenue cycle: daily charge entry, charge scrubbing, insurance accounts receivable, patient accounts receivable, and payment posting.
Job Responsibilities (may vary)
· Create claims and ensure correct coding on all claims before submission.
· Submit daily claim batches to insurance.
· Perform claim status audits in each clinic.
· Ensure all processes are being done in a timely manner.
· Work insurance denials and follow up on insurance claims.
· Fill out key performance indicators (KPIs) and analyze the clinics’ revenue in comparison to standard KPIs.
· Confirm that all clearinghouse rejections have been worked.
· Confirm that all claim batches have been uploaded successfully to the clearinghouse.
· Ensure all messages and telephone encounters, emails, and any other forms of communication have been responded to.
· Run all applicable month end reports. This includes standard month end reports as well as carve out and specialty reports.
Education Requirements
Certifications or degrees in medical billing and/or medical coding are preferred.
Experience
One to three years of medical billing and coding experience
eClinicalWorks experience preferred
Previous Medical Practice or Account Management experience highly preferred
Skills Required
Medical Billing/Coding experience
Proficient with computer programs such as Microsoft Word, Microsoft Excel, Outlook, and electronic medical records software
Ability to multitask
Above-average customer service and phone conversation skills
Extensive knowledge of the revenue cycle process
Types at least 40 WP
Pay based on experience
Dental, Vision, and Life Insurance, 401K
Wage DOE
Our company is growing! Complete Practice Solutions is a Medical Billing and Revenue Cycle Management company that also implements eClinicalWorks Electronic Health Record. We work with medical offices and hospitals to streamline operations and increase revenue. Our office operates as an extension of the practice and works to optimize the office workflow. We are a dynamic company that encourages innovative solutions and ideas.
