Customer Service Administrator

JOB PURPOSE: 

To enter customer orders and handle customer calls and requests in an appropriate and timely manner.

KEY ACCOUNTABILITIES:

• Enter orders based on faxes, emails and telephone calls
• Provide written and verbal quotes to customers
• Respond to customer requests for information and documents
• Direct phone calls as needed (main line, etc.)
• Resolve customer issues

SKILLS REQUIRED: 

• Strong attention to detail;
• Ability to work well with others and as an individual
• Excellent written and verbal skills
• Ability to multi-task and meet deadlines
• Problem-solving skills

JOB QUALIFICATIONS: 

Education: 

Minimum relevant experience guidelines: 2 years or a  B.S. degree

Knowledge & Experience

• One to three years related experience and/or training in the field.
• Excellent computer skills
• Good written and verbal communication skills
• Accounting knowledge helpful

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