What are the responsibilities and job description for the Practice Assistant position at Complete Staffing Solutions?
Job Description
Job Description
Medical Practice Assistant
Temp w / potential perm (if req) : at least 3-4 months
Hours : 3-4 days / week, about 32 hours
Monday – Wednesday 8 : 00am-5 : 30pm
Also considering Thurs 8 : 30am-5 : 00pm
Location : Braintree, MA
Pay : $24 – $27 / hour
Job Description :
This is a dual role. It includes all front end functions scheduling, check in / out, referrals, Prior Authorizations as well as full MA Patient rooming, procedure assist, clinical labs
They are looking for a potential temp to perm
They are looking for someone with enough experience to be independent
Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling) at highest competency level.
Utilize knowledge of HMO’s, managed care and other third party insurers, and troubleshoots insurance issues as appropriate.
Assist with training and orienting staff as needed.
Provide cross coverage as needed.
Assist with special projects as directed.
Follow HIPAA guidelines for the management of patient privacy and confidentiality.
Other duties, as assigned
JOB SPECIFIC DUTIES AND RESPONSIBILITIES :
Assume primary responsibility for scheduling patient appointments
Ensure customer satisfaction by appropriately managing the appointment schedule and access to clinical services.
Work closely with physicians to ensure scheduling of patient appointments is done in accordance with physician preferences and templates.
Verify patient’s identity using 2 identifiers when scheduling and during check-in process. Verify patient’s appointment time and physician.
Maximize EPIC application features by accessing all available scheduling data and resources. Use in a manner that supports optimal access, appropriate appointment arrangements, and thorough documentation of relevant requirements. Obtain all necessary information to ensure patient is scheduled with the most appropriate physician.
Coordinate and schedule all appointments with interpreter services as necessary.
Cancel and reschedule appointments as requested.
Optimize access and satisfaction by maintaining and coordinating appointment wait lists.
Coordinates physician cancellation (reschedule) lists as required. Ensure outbound calls or other communications are documented on patient’s appointment record in EPIC.
Monitor appointment reminder reports and follow-up as appropriate, including making reminder calls in accordance with Dermatology and practice guidelines.
Ensure that patient questions are appropriately answered and / or that appropriate follow-up is provided.
Send new patient communications and related materials to patients in advance of scheduled appointment.
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