What are the responsibilities and job description for the Operations Assistant position at Complete Transport Solutions, LLC?
Position:
Customer Service/Dispatch
Purpose:
To work closely with Customers in the management of their freight to ensure shipments are moved in a safe and timely manner.
Responsibilities:
Responsible for coordinating and managing customer freight through the use of various transportation management systems (TMS).
· Scheduling of freight to picked up and delivered
· Providing shipping details to customers
· Negotiating rates and delivery times as required
· Handling customer freight inquiries
· Safely dispatch freight per Company parameters
· Tracking and tracing of customer freight. Monitor shipments as necessary
· Provide Proof of Delivery for all shipments
Responsible to negotiate rates with carriers within the parameters of the company.
· Rate Negotiation
· Approved Capacity Procurement
Responsible for accurate input in the TMS system
· Entering loads accurately
· Acquiring capacity to cover loads
· Providing documentation to drivers and carriers as required.
Skills:
· High quality telephone skills
· Detail oriented
· Well organized
· Creative Problem Solving
Character Traits:
· Honest & Fair
· Financially Astute
· Negotiator
· Decisive
Requirements:
· High School Diploma or Equivalent
· Freight dispatching experience is a plus
· Customer Service experience a must
· Understanding of freight transportation is necessary
· Proficient in online data entry. TMS experience is a plus.
· Ability to multitask and prioritize tasks.
· Flexibility to work nights or weekends as needed.
Salary/Benefits:
· $40,000 annual salary. Paid Bi-weekly
· Annual Bonus based on Company Profitability
· Vacation
· Healthcare Premium Assistance if needed.
Job Type: Full-time
Pay: From $40,000.00 per year
Experience:
- Dispatching: 1 year (Preferred)
Ability to Commute:
- Milford, OH 45150 (Required)
Work Location: In person
Salary : $40,000