What are the responsibilities and job description for the Spa Coordinator position at Complexions Inc?
Description
Job Description: Spa Coordinator (Full-Time)
Overview:
We are seeking a dedicated and enthusiastic Spa Coordinator to join our team on a full-time basis. The ideal candidate will possess exceptional organizational skills, a passion for customer service, and the ability to manage the day-to-day operations of our spa. As a Spa Coordinator, you will be the first point of contact for clients, ensuring they receive the highest level of service from the moment they arrive until their departure.
Key Responsibilities:
- Client Relations:
- Greet and welcome clients as they arrive at the spa.
- Schedule and confirm appointments via phone, email, and in-person.
- Handle client inquiries, complaints, and service issues promptly and professionally.
- Maintain a clean and inviting reception area.
- Administrative Duties:
- Manage the spa’s appointment book and coordinate schedules for therapists and other staff.
- Process payments, manage billing, and handle cash transactions accurately.
- Maintain client records, ensuring confidentiality and proper documentation.
- Order and manage inventory of spa supplies and products.
- Operations:
- Ensure all spa areas are clean, well-stocked, and ready for use.
- Coordinate with housekeeping to maintain high standards of cleanliness and hygiene.
- Monitor and manage the spa’s retail product inventory, including ordering and stocking.
- Assist in the development and implementation of spa policies and procedures.
- Marketing and Sales:
- Promote spa services, packages, and retail products to clients.
- Assist in developing promotional materials and strategies to attract new clients.
- Engage in social media and online marketing activities to enhance the spa’s online presence.
Qualifications:
- High school diploma or equivalent; additional education or certification in hospitality, business administration, or a related field is a plus.
- Previous experience in a spa, salon, or hospitality environment.
- Excellent communication and customer service skills.
- Strong organizational and multitasking abilities.
- Proficiency in using appointment booking software and basic computer applications.
- Ability to work flexible hours, including evenings and weekends.
- A friendly and professional demeanor with a passion for wellness and customer satisfaction.
Benefits:
- Competitive salary and benefits package.
- Starting at $17.25 plus bonuses and incentives with experience negotiable.
- Health Insurance, Dental and more
- Retirement Plan
- Employee discounts on spa services and products.
- Opportunities for professional development and career advancement.
- A positive and supportive work environment.
How to Apply:
Interested candidates should submit their resume along with a cover letter explaining their interest in the position and relevant experience to [Email Address] by [Application Deadline].
Join our team and help us provide an exceptional spa experience to our valued clients!
