Account Manager, NQTL

Role Description:

This is a full-time remote role for an Account Manager, NQTL. The ideal candidate must be a strong communicator to manage their accounts properly. An efficient Account Manager must also be knowledgeable about the company’s products and services to provide customers with the most effective solutions.

Qualifications:

• Operates as the point of contact for assigned clients.
• Solve and manage conflicts with the client; working to carry out client goals while meeting company goals.
• Coordinates with staff members working on the same account to ensure consistent service.
• Service multiple clients concurrently, often meeting deadlines.
• Assist with challenging client requests or issue escalations as needed.
• Learn company software system while working with Medical and Pharmaceutical data from TPAs, PBMs and Benefits Brokers.
• Facilitate the analysis process by gathering documentation from client vendors and learn to be familiar with medical enrollment and claims data, health plan documents and regulatory guidance documentation.
• Process and load numerous files while staying consistently on-task and keeping multiple data sets and client relationships organized. Manage client accounts in the CRM, Zoho.
• Have competence with data integrity, remain HIPAA/HITECH compliant at all times.
• Understand the integration of client data and how we use the data we have.
• Assist with training and development of new hires, as well as process improvement to establish efficiencies.
• Become familiar with the Mental Health Parity & Addiction Equity Act (MHPAEA) and perform comparative analysis of Non-Quantitative Treatment Limitations (NQTLs) as required.

Requirements:

• Education: high school diploma (or equivalent); some college or Bachelor's degree preferred
• Experience: 0-2 years customer service and/or administrative work

Skills:

• Experience delivering client-focused solutions with strong sense of urgency.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail and a positive attitude.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.
• Talent for influencing client experience.
• Willingness and ability to pivot priorities, and seek improvement.
• The ability to work remote, without requiring unnecessary supervision.
• This is a full-time, professional role consistently requiring 40 hours per week during a standard work week.

Benefit Offerings

• Medical, Dental and Vision Benefits
• Health Savings and Flexible Spending Account Options
• Automatic enrollment in 401(k) with Company Contribution
• Employee Assistance Program
• Company-paid Life and Disability Insurance
• Paid Time Off

Work Environment:

This is a remote position. This job operates in a professional environment, whether in person or remote. This role routinely uses standard office equipment such as computers, phones, and printers.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Compliance Holdings, LLC. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.