What are the responsibilities and job description for the Customer Service Representative position at Composites One?
At Composites One our culture is founded on a clear set of Core Values that has at its core Respect, Teamwork, and Communication. Our success is largely attributed to our ability to operate as one Team, respect each other in our daily interactions, and communicate effectively while doing the one thing that is critical to our success – taking care of our customers.
Are you ready for a rewarding career?
We are searching for a Customer Service Representative to join our growing Operations Team!
Now is the time to move forward and make an impact!
As a Customer Service Representative you will serve as a primary customer contact and deliver Stellar customer care through accurate order entry, problem resolution and organizational support. You will also be responsible for maintaining customer accounts, coordinating communication between the customer, Sales Team, Supply Chain Team and other internal staff, to maintain a high level of customer satisfaction.
How will you impact our organization as an Customer Service Representative on a daily basis?
- Confirm weekly customer orders.
- Promote new and existing products to customers.
- Provide price quotes on products.
- Maintain customer accounts and resolve customer issues.
- Coordinate communication between the customer, Sales Team, and other internal staff to maintain a high level of customer satisfaction.
- Perform other duties such as:
- Invoicing
- Process credit card orders
- Obtain proof of delivery
- Sort and distribute incoming mail
- Review and prepare outgoing mail
- File invoices
Required Skills and Qualifications:
- A minimum of three years experience in a non-retail customer service environment.
- High School Diploma or GED required; Associates or Bachelor's degree preferred.
- Experience in a business to business account support and distribution role strongly preferred.
- Ability to effectively prioritize and manage multiple tasks.
- Ability to identify the needs and preferences of assigned customers and to coordinate with internal support functions to meet customer needs.
- Ability to successfully research and resolve customer issues in an accurate, thorough and timely matter with minimal assistance.
- Ability to travel for training and relationship-building (10%).
- CULTURE: This is a great place to work! We are deeply committed to cultivating an environment of Respect, Teamwork, and Communication.
- INTEGRITY: The foundation of all strong relationships is TRUST. We strive to act with integrity and honesty in all interactions with our customers, suppliers, and Team Members to build meaningful relationships!
- CONTINUOUS IMPROVEMENT AND INNOVATION: To remain successful, we must continuously improve and innovate. At Composites One, we value collaboration, and sharing ideas so that we can grow and drive continuous improvement and innovation together.
Join us in creating a brighter future for the customers we serve!
About Us:
Commitment to Diversity, Equity, and Inclusion
At Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.
ADA Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please contact the ADA Coordinator by email at ADACoordinator@compositesone.com.
