Director of Operations

Job Title: Director of Operations

Location: Long Beach, CA

Organization Overview:

Compound is a cultural complex in the heart of the Zaferia district of Long Beach, dedicated to the intersection of art, wellness, and community engagement. Our vibrant space promotes connectivity and belonging through contemporary art exhibitions, immersive experiences, classes, workshops in the healing arts, performances, and dining. We are driven by the belief that culture shifts consciousness, creating a safe context for individuals to reexamine themselves and foster curiosity and growth within our communities.

Position Summary:

Compound seeks a purpose-driven Director of Operations to join our team. Reporting to the Executive Director, the Director of Operations is a key partner in ensuring the organization meets its philanthropic and creative mission by overseeing the operational processes and ensuring the seamless execution of daily activities at Compound. This position is an essential role on the leadership team, ensuring and maintaining high standards of service, quality, and efficiency across all departments. 

The Director of Operations leads strategic operations and oversees outside contractors and staff across accounting, finance, restaurant operations, human resources, events, and IT, with overall responsibility for implementing project management tools that ensure effective functionality in all areas of business operations. 

The ideal candidate will have extensive experience in operations management, preferably within the hospitality sector. The candidate should have a passion for community engagement and will respond to stakeholder input from community, staff, founders, and board members. This role is responsible for fostering a wellness-oriented work environment in line with Compound’s founding vision and values. 

Key Responsibilities:

• Operational Strategy: Develop and implement operational strategies that align with Compound’s mission, enhancing service delivery and promoting a positive guest experience. Analyze industry trends to identify opportunities for growth.
• Team Leadership: Lead, mentor, and develop a diverse operations team, fostering a culture of collaboration, continuous improvement, and accountability. Provide training and support to enhance team performance, engagement, and morale.
• Process Improvement: Identify areas for process enhancement and implement best practices to improve operational efficiency and guest satisfaction. Regularly review procedures to adapt to evolving needs.
• Budget Management: Oversee departmental budgets, ensuring financial targets are met while optimizing resource allocation. Conduct financial analyses to monitor performance and identify cost-saving opportunities.
• Cross-Department Collaboration: Collaborate closely with other departments—culinary, front of house, marketing, and finance—to ensure alignment with overall business goals. Facilitate open communication and teamwork across all levels.
• Performance Metrics: Establish key performance indicators (KPIs) and monitor performance against these metrics. Utilize data-driven insights to inform decision-making and drive operational improvements.
• Compliance: Ensure adherence to industry regulations, company policies, and best practices in operations management. Regularly review and update operational procedures to maintain compliance.
• Project Management: Lead special projects aimed at improving operational efficiencies and enhancing guest experiences. Coordinate with relevant stakeholders for successful implementation.

Qualifications:

• Passionate about Compound’s mission and skilled in purpose-driven leadership.
• Proven track record of successfully managing teams and driving operational improvements.
• Excellent organizational and communication skills.
• Strong EQ and people skills with ability to work collaboratively with colleagues at all levels of the organization.
• Excellent analytical abilities, track record of creative and innovative approaches to problem-solving, and focused on data-driven decision making.
• Committed to customer service, community development, and stakeholder engagement.
• Proficient in operational reporting tools and financial analysis.
• Experience in a hospitality organization, restaurant, cultural institution, non-profit, or a startup is a plus. 
• Bachelor’s degree in Business Administration, Hospitality Management, Operations Management, or related field; Master’s degree preferred.

Benefits:

• Competitive salary and performance bonuses
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Opportunities for professional development and career advancement
• Employee discounts and perks
• A supportive and inclusive work culture that values creativity and community engagement

To Apply:

If you are passionate about operational excellence and eager to make a significant impact in a vibrant, community-focused environment, please send your resume and a cover letter detailing your relevant experience to nicole@salermohrs.com. We look forward to hearing from you!