What are the responsibilities and job description for the Tier 2 Helpdesk Lead position at CompQsoft?
Title: Tier 2 Helpdesk Lead
Location: Pentagon DC
Clearance: Active Top Secret with SCI
Customer: CompQsoft
Certifications: HDI Support Center Manager or equivalent certification.
Experience: Bachelor's Degree in Related Field
Description
About Us
CompQsoft Inc. Established in 1997, headquarters in Houston, TX and office in Leesburg, VA. CompQsoft offers a range of comprehensive Cyber Security, Infrastructure, Cloud solutions, ERP implementation, Business Intelligence, Application development, Ecommerce applications and Management consulting services. CompQsoft is Certified CMMI Level 3 practitioner for Development and Services, ISO 9001:2015, ISO 27001:2013 & ISO 200001:2011 Certified. CompQsoft is a fast growing company with a strategy and methodology that is strongly focused on the success of our clients, predominantly the Federal government.
CompQsoft provides equal opportunity in all aspects of employment and in the working environment to all employees and applicants. CompQsoft does not take any nonmerit factors like race, color, religion, sex (gender), mental/physical disability, and age into account for purposes of recruitment, hiring and development.
Location: Pentagon DC
Clearance: Active Top Secret with SCI
Customer: CompQsoft
Certifications: HDI Support Center Manager or equivalent certification.
Experience: Bachelor's Degree in Related Field
Description
- Demonstrated excellence in planning, directing, and managing IT operations help desks in an organization similar in size to JSP
- Demonstrated successful working knowledge and supervision of help desk employees in efforts similar in size and scope as referenced under this Call Order.
- Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits
- Knowledge of networking and network-based software applications.
- Bachelor's degree with a major in a field that provides knowledge useful for managing IT requirements like those of the Call Order requirements
- Demonstrated ability for oral and written communication with the highest levels of management
- Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9
- Must have expert knowledge in translating high level functional and technical requirements based on interactions with the user community
- Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services.
About Us
CompQsoft Inc. Established in 1997, headquarters in Houston, TX and office in Leesburg, VA. CompQsoft offers a range of comprehensive Cyber Security, Infrastructure, Cloud solutions, ERP implementation, Business Intelligence, Application development, Ecommerce applications and Management consulting services. CompQsoft is Certified CMMI Level 3 practitioner for Development and Services, ISO 9001:2015, ISO 27001:2013 & ISO 200001:2011 Certified. CompQsoft is a fast growing company with a strategy and methodology that is strongly focused on the success of our clients, predominantly the Federal government.
CompQsoft provides equal opportunity in all aspects of employment and in the working environment to all employees and applicants. CompQsoft does not take any nonmerit factors like race, color, religion, sex (gender), mental/physical disability, and age into account for purposes of recruitment, hiring and development.
