Call Center Receptionist

WE ARE HIRING….

CCAP Mission Statement - To empower all people and communities, challenged by poverty as well as social and cultural barriers, through advocacy, education, and access to high quality health and human services.

JOB SUMMARY:

Answer incoming calls, schedule appointments, take complete and accurate messages, register and update patient information, cancel and reschedule appointments, check patient insurance eligibility and confirm upcoming appointments.

REQUIRED QUALIFICATIONS:

• High school diploma, GED
• Medical Office Experience
• Computer knowledge
• MMR and TB
• Must be able to clearly present information to patients and employees, be dependable and show initiative
• Must have excellent customer service skills, including professional telephone manner in conjunction with excellent oral and written / typed communication abilities, for all levels of client interaction
• Interpreting technical medical terminology
• Bilingual / Bicultural Spanish a plus

WORK SCHEDULE DEMANDS

The position is full time, part time when specified by the Health Center Director. Evenings may be required. May be required to work in other Family Health Service locations.

CONFIDENTIALITY OF INFORMATION

Full access to client’s medical and or computer data including financial / statistical material. Maintains client confidentiality at all levels of interaction in accordance with State and Federal Laws and CCAP policies and procedures.

KEY RESPONSIBILITIES

• Answer telephones in courteous professional manner
• Takes accurate legible phone messages
• Schedule / Cancel appointments
• Register and updates patient information
• Verifies eligibility
• Pulls and files patient charts when necessary
• Other duties as needed.

PHYSICAL DEMANDS/ENVIRONMENT:

General office environment: Manual dexterity: operate computer, answer multiple incoming telephone lines, take accurate written / typed messages, and verify all insurance coverage. Light physical activity: walking, standing, sitting, bending and stretching and lifting (up to 20 lbs.). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Significant exposure to bloodborne pathogens, respiratory diseases, other infectious diseases and other biohazards material requiring universal precautions for medical practitioners.

CCAP is dedicated to the goal of building and maintaining a diverse and inclusive workforce committed to caring for patients in a manner that is respectful of cultural difference. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Our Benefits

Our comprehensive benefits package includes 403(b), health insurance, vision and dental insurance, flexible spending accounts, health reimbursement accounts, tuition reimbursement up to $1,000 annually, Employee Assistance Program, generous vacation, sick and personal days, and 12 paid holidays for all full-time and some benefits are included for part-time employees.