Agency Relations Coordinator

Description

Worcester County Food Bank (WCFB) believes that hunger is a solvable problem, and that healthy food is a fundamental right of all people and foundational to quality of life. WCFB’s mission is to engage, educate, and lead Worcester County in creating a hunger-free community. 

As the leading food security organization in Worcester County, WCFB coordinates the collection and distribution of quality donations of fresh, frozen, and non-perishable food to people in all 60 communities of Worcester County through a network of food pantries and meal programs, and advocates for programs that increase access to healthy food and policy solutions that address the root causes of food insecurity. WCFB is deemed to provide essential services to the community in times of emergencies.

Job Summary

The Agency Relations Coordinator is responsible for building relationships, supporting communications, providing training, conducting site visits, and serving as the dedicated contact and resource person for WCFB’s network of Partner Agencies. This role also engages in WCFB’s collaborative efforts at local, state, and federal levels to permanently solve the problem of food insecurity.  

This is a full-time, non-exempt position reporting to the Agency Relations Manager. 

The Agency Relations Coordinator is expected to be on-site full-time in order to be present and engaged with the daily activities at WCFB, which is a busy distribution hub to Partner Agencies. This role has many opportunities to interact in person with WCFB staff (all roles are on-site) as well as Partner Agency staff and volunteers as they visit the warehouse for food pick-up appointments. These interactions are an important part of building strong relationships and developing a sense of community as the point-person for the network. 

This position is designated essential to WCFB’s operations.

Requirements

 Responsibilities

• Respond to phone calls, emails, and visits from people looking for food assistance by connecting them to available food resources i.e. local food pantry, SNAP application assistance, etc. 
• Collaborate closely with Agency Relations Manager and Operations Inventory Unit on excellent customer service to Partner Agencies 
• Maintain accurate Partner Agency files
• Support scheduling of Partner Agencies’ food pick-up appointments 
• Support monthly service data collection with Partner Agencies
• Support Partner Agency compliance with standards as required by WCFB, USDA, and Feeding America
• Collaborate on regular Partner Agency meetings and trainings (on-site and virtual) including orientation for new authorized Partner Agency representatives
• Collaborate on the agency enabled retail donation program with the Agency Relations Manager 
• Support the process for equitable allocation of WCFB’s food resources
• Provide support for WCFB’s strategic goals and priorities
• Other duties as assigned

Qualifications

• Commitment to WCFB’s mission to end hunger 
• Bilingual in English and Spanish with strong written and verbal skills in both languages
• Effective communication skills and ability to present to groups of all sizes in-person or virtually
• 3 years’ experience in outward facing customer service or community outreach
• Experience in and passion for working with diverse populations
• Strong attention to detail, responsiveness, and follow-through
• Strong problem-solving skills
• Willingness to travel throughout Worcester County as well as regionally and nationally for meetings, conferences, and trainings
• Proficiency in Microsoft Office and strong computer skills overall
• Nonprofit, food pantry, or community meal program experience a plus
• ServSafe Food Handler certification or ability to obtain within first 90 days of employment
• Commitment to prioritizing equity, diversity, and inclusion and integrating throughout agency relations work
• Valid driver’s license and reliable transportation

WCFB provides comprehensive and competitive benefits including paid time off, health and dental insurance, life, short-term and long-term disability insurance, health savings account, and 403(b) retirement savings plan with an employer match. 

WCFB is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. 

We strongly encourage people of color, women, LGBTQ individuals, people with disabilities, and people with lived experience of food insecurity and poverty to apply. 

Salary : $25