Front Desk Training Coordinator

Job Summary:

The Front Desk Training Coordinator plays a critical role in the expansion and successful opening of new medical practices, directly shaping the patient’s experience and fostering a supportive, efficient environment for both patients and staff. This position is responsible for training and supporting front desk staff, ensuring smooth site setup, and providing leadership in day-to-day front desk operations. The ideal candidate is an experienced professional with strong expertise in front desk workflows, electronic medical records systems, and excellent customer service.

Responsibilities:

·       Participate in the interview process, ensuring candidates meet the needs of the practice and team culture.

·       Facilitate training schedules and provide resources to new employees to ensure a successful transition into their roles.

·       Provide hands-on training to staff on navigating eClinicalWorks for patient scheduling, and reporting, helping them feel confident and well-prepared in their roles.

·       Assist in the operational setup of new medical practices, ensuring that all administrative functions are ready for launch (e.g., office supplies, scheduling systems, patient management).

·       Train new employees at new practice locations, ensuring they are equipped to deliver the same high-quality service as in established practices.

·       Accurately input patient and insurance details into the Electronic Medical Records (EMR) system for proper documentation and billing.

·       Collaborate with medical assistants to maintain patient flow and ensure smooth transitions between appointments.

·       Provide continued support to new office teams after initial training, offering regular check-ins and additional resources as needed.

·       Assist with insurance verification, referrals, and billing support as needed, working closely with the billing department to ensure accuracy.

·       Manage and direct incoming phone calls, emails, and inquiries, ensuring timely and accurate responses.

·       Offer support during training sessions, ensuring staff understand patient management, scheduling, insurance verification, and office protocols.

·       Required to travel all CPC sites (Maryland/DC/Virgina) to offer operational support.

Required Skills

·       Administrative Competency - ability to effectively handle office systems, workflows, and patient data management.

·       Excellent interpersonal and customer service skills - ability to give and receive feedback in a constructive and positive manner.

·       Strong problem-solving skills - Skilled at identifying areas of improvement in workflows and suggesting solutions to enhance efficiency and patient care.

·       Training skills - ability to adapt training methods to different learning styles.

·       Ability to maintain confidentiality and adhere to HIPAA regulations.

·       High level of attention to detail and organizational skills, with a focus on maintaining accuracy in all documentation and records.

Education and Experience:

·       Education: High school diploma or equivalent required

·       Experience: 5 years of experience working with an ambulatory EMR or in an administrative support role in healthcare with prior leadership or training experience preferred.

·       EMR: eCW experience preferred.

Work Environment:

• Requires the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 25 lbs.

Medical Clearance: You must complete Comprehensive Primary Care’s medical clearance requirements, including evidence of Hepatitis B, Pneumococcal screen, and a Tuberculosis screen, or have an approved medical or religious accommodation precluding vaccination against these diseases.

EEO:

CPC is committed to a policy of equal employment opportunity, and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex (including pregnancy, sexual orientation, genetic information and gender identity), national origin, age, physical or mental disability, gender identity, genetic information, marital status, military status, lactation, or any other category protected by federal and applicable state laws. This policy applies to all aspects of the employment relationship, including hiring, placement, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, social and recreational programs, and all other terms, conditions, and privileges of employment.

CPC will not tolerate discrimination or harassment based upon race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, genetic status, family responsibilities, protected veteran status or other status protected by applicable Federal, state, or local law.

Salary : $26 - $31