Lead Medical Assistant

About Us:

Comprehensive Primary Care (CPC) is a collection of multiple office locations offering primary care for every stage of life. We’ve been part of the communities we serve for years – and in some cases decades. Together we strive for healthy neighbors across northern Virginia, eastern Maryland, and the District of Columbia.

The idea behind primary care is to provide a go-to medical home for every patient. We operate much like the old-fashioned generalists of the past – but with a distinctly contemporary approach to medicine. Your CPC primary care providers work to get to know you, your medical history and your needs, and plays an important role as the key first contact in your wellness decisions.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity, and accountability.

Our Values:

·       Make health care easily accessible and readily available.

·       Maintain a welcoming environment for all patients.

·       Listen to and respect the unique needs of each patient

·       Respond quickly and maintain open, multi-level communication with each patient

·       Encourage whole families, extended families and friends to take charge of their health.

·       Provide consistent high-quality health care

·       Invest in professional development for providers and staff

·       Maintain a safe and supportive working environment for all staff.

About the Role:

The Lead Medical Assistant role is primarily responsible for leading the medical assistants in an office location and assisting doctors and other medical personnel with administrative and clerical work by performing the following duties.

Essential Job Functions:

• Staff Management and Coordination:
  • Manage staff attendance, including PTO and call outs, and ensure appropriate coverage.
  • Delegate tasks and ensure completion in a timely manner.
  • Provide training and support to new employees.
• Administrative Responsibilities:
  • Order necessary supplies and vaccines.
  • Monitor vaccine inventory weekly.
  • Handle voicemails and faxes promptly.
• Medical Equipment Management:
  • Ensure all medical equipment is calibrated and in working order.
  • Coordinate maintenance and repairs as necessary.
  • Check vaccine refrigerator temperature and medications for expirations weekly.
• Patient Interaction and Care:
  • Address patient complaints and concerns effectively.
  • Take and record vital signs accurately.
  • Perform routine laboratory tests and administer treatments as needed.
• Data Management and Documentation:
  • Maintain accurate medical charts, reports, and correspondence.
  • Handle prior authorizations and insurance inquiries.
  • Respond to all web, telephone and other eCW needs within two business days.
  • Link diagnostic imaging with orders and track as required.
• Quality Assurance and Compliance:
  • Assist in maintaining PCMH standards and quality measures.
  • Adhere to safety protocols and procedures.
  • Ensure compliance with relevant regulations and guidelines.

Additional Responsibilities:

• Provide coverage for staff absences when necessary.
• Float to other office locations as needed.
• Assist colleagues as needed.
• Ability to effectively communicate and collaborate with both customers and colleagues.
• Proficiency in reading, writing, and interpreting documents and instructions.
• Ability to problem-solve and adapt to changing situations.

Physical Demands and Work Environment:

• The employee must be able to sit for extended periods and use hands for various tasks.
• Occasional standing and walking may be required.
• Ability to lift and move up to 10 pounds.
• Work environment is typically moderate in noise level.

FLSA: Non- Exempt

Education/Experience (Minimum Requirements):

• Two plus years of hands-on experience in the medical field.
• Proficient in medical terminology.
• Previous management experience is preferred but not mandatory.
• Completion of a one-year certificate program from a college or technical school; or a minimum of two years of related experience and/or training; or an equivalent combination of education and experience.

 Skills and Competencies:

• Strong proficiency in Microsoft Suite (Word, Excel, Publisher, Outlook), and Electronic Medical Records (EMR) systems.

 Must be bi-lingual in Spanish

Work Location: In Office at Chevy Chase, MD

Work hours: M-F 8AM-4:30PM

Medical Clearance:

You must complete Comprehensive Primary Care’s medical clearance requirements, which include, but may not be limited to, evidence of Hepatitis B, Pneumococcal screen, and a Tuberculosis screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

Comprehensive Primary Care values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

This role is eligible for health insurance, life insurance, retirement benefits, paid time off, including vacation and holiday pay.

EEO

CPC is committed to a policy of equal employment opportunity, and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex (including pregnancy, sexual orientation, genetic information and gender identity), national origin, age, physical or mental disability, gender identity, genetic information, marital status, military status, lactation, or any other category protected by federal and applicable state laws. This policy applies to all aspects of the employment relationship, including hiring, placement, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, social and recreational programs, and all other terms, conditions, and privileges of employment.

CPC will not tolerate discrimination or harassment based upon race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, genetic status, family responsibilities, protected veteran status or other status protected by applicable Federal, state, or local law.

Salary : $27