What are the responsibilities and job description for the Manager, Account Services position at ComPsych Corporation?
About ComPsych
ComPsych® Corporation is the world’s largest provider of mental health services and GuidanceResources® for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 78,000 organizations and 163 million individuals across 200 countries. Under our GuidanceResources® brand, our personalized and fully integrated programs include behavioral health, absence management, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.
Job Summary
In this position, you will play a crucial role in contributing to the success and growth of an industry leader. You will be responsible for strategically leading a team of account managers. This individual will collaborate with each team member in order to ensure successful management of their book of business from contract signing through implementation and maintenance. You will have the opportunity to work with the team to clearly articulate our value proposition to our customers so that they see us as a valued, strategic partner.
Primary Responsibilities
- Provide leadership and direction to enhance client relationship skills and the understanding of customers' business and human capital and benefits issues
- Collaborate with business leaders and team members to ensure ComPsych is strategically positioned for continual growth and remains at the leading edge of the industry
- Partner with the team to ensure the effective delivery of programs to large, complex accounts, including implementation planning, communications, training, issue resolution and reporting
- Identify, create and execute enhancements to customer service delivery which may include processes, tools and automation
- Identify potential upsell opportunities to better satisfy customer needs while increasing ComPsych’s overall profitability
- Other duties as assigned
Job Qualifications
- Demonstrated success of managing and developing a team of strategic account managers, a plus
- Experience in HR service, employee benefits, or insurance industry, a plus
- Excellent leadership and communication skills
- Outstanding client management experience
- Project management, critical thinking skills and strong attention to detail required
- Bachelor’s degree required, advanced degree a plus
- Travel as necessary to meet with new and existing customers
Benefits and Perks
- Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
- Competitive pay with annual increases
EEO
ComPsych celebrates diversity and is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.
