What are the responsibilities and job description for the Operations Support Specialist, Worklife and Onsite position at ComPsych Corporation?
About ComPsych
ComPsych® Corporation is the world’s largest provider of mental health services and GuidanceResources® for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 78,000 organizations and 163 million individuals across 200 countries. Under our GuidanceResources® brand, our personalized and fully integrated programs include behavioral health, absence management, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.
Job Summary
Major stressors in our lives often coincide with significant milestones: having children, caring for an aging parent, beginning college, getting married, moving and more. Our Work-Life customers receive unlimited assistance with child care, adoption, education, elder care, health care, pet care, and personal convenience needs.
The Operations Support Specialist has an integral role in streamlining department workflow and coordinating key deliverables for the Director.
Primary Responsibilities
- Calculate weekly and monthly productivity numbers.
- Prepare quarterly reports, including researcher audit scores and yearly statistics for management review.
- Prepare and ship comprehensive referral packets in a thorough manner following the ComPsych and Work-Life branding and quality standards for all remote employees as needed. Includes Welcome Packet, giveaway items and resource guide mailings for Onsite Team.
- Create monthly utilization trend analytics as well as industry type trends for director to present at sales and account services meetings, including Excel pivot charts.
- Track and manage all Work-Life case and kit supplies and ensure timely reorder within budget limits.
- Calculate shipping costs and track kits delivered for reporting and budgeting purposes.
- Order and track Creative Services and outside vendor requests while maintaining budget allowance.
- Review tracking logs and billing statements for contracted providers. Calculate and submit payment forms to Accounting.
- Prepare monthly utilization reports for the Onsite team using Excel or Adobe PDF.
- Send payment set up forms for Onsite Providers to Accounting.
- Submit JIRA requests to change format of Work-Life reports as necessary.
- Order office supplies and track expenses for the Onsite Team.
- Update, prepare and maintain sample requests for sales department and Work-Life samples
- Proofread and edit documents for accuracy, ensuring that all materials for Work-Life and Onsite teams are clear, professional and consistent with organizational standards.
- Complete special projects as necessary or requested by Director including Excel pivot charts or other reporting tools.
- Provide basic office overviews for new hires as needed.
- Maintain time off calendar and team lists for Work-Life and Onsite departments.
- Work independently as well as foster a team environment by providing assistance when needed
- Perform other duties as assigned
Job Qualifications
- BS/BA Required
- Proficient with Microsoft Office Suite
- Proficient with Adobe
- Ability to manage multiple tasks and deadlines in a fast-paced environment.
- Ability to manage budgets, track expenses and maintain accurate records.
- Administrative experience preferred
Other Requirements:
- Must have high-speed internet and workspace free from distraction, disruption or noise
- Ability to be on camera when attending work related trainings, meetings and/or events
- Must be able to sit or stand at desk for prolonged periods of time while working on a computer
Benefits and Perks
- Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
- The pay rate for this position starts at $19.23/hr
EEO
ComPsych celebrates diversity and is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.
Salary : $19
