What are the responsibilities and job description for the Senior Account Manager position at ComPsych Corporation?
About ComPsych
ComPsych® Corporation is the world’s largest provider of mental health services and GuidanceResources® for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 78,000 organizations and 163 million individuals across 200 countries. Under our GuidanceResources® brand, our personalized and fully integrated programs include behavioral health, absence management, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.
Job Summary
The Senior Account Manager will proactively manage a book of business comprised of large, complex managed care and EAP customers. You will utilize your relationship management skills to ensure that our services strengthen the overall customer experience. This individual will make sure that our service delivery is flawless and will maximize the opportunities to sell additional service lines.
Primary Responsibilities
- Manage the overall customer satisfaction and profitability of many of ComPsych’s largest customers, including managed care accounts
- Retain and grow your book of business by meeting customer satisfaction ratings and identifying upsell opportunities
- Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns
- Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs
- Provide project management, communication strategy development, internal staff training and customer staff training to newly implemented accounts
- Establish a strong relationship with your wholesale business partners and work with those partners on opportunities for product enhancements, marketing strategy and upsell opportunities
- Investigate, track and resolve customer and client concerns
- Prepare utilization, related analyses and trend reports to evaluate and proactively recommend improvements
- Establish and build strong working relationships with ComPsych’s business leaders and your team members
Job Qualifications
- BS/BA required; Master’s degree preferred
- Experience providing strategic account management to large, complex accounts required
- Account management experience in insurance, benefits, healthcare or human resources-related services required
- Proven track record of successfully selling additional service lines to current customers
- Project management, critical thinking skills and strong attention to detail required
- Stable work history required
- Computer literacy in Microsoft Office Suite required; CRM experience a plus
- Travel as necessary to meet with new and existing customers (approximate travel required is 25%)
Benefits and Perks
- Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
- Competitive pay with annual increases
EEO
ComPsych celebrates diversity and is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.
