What are the responsibilities and job description for the Client Services Representative position at Comptech Associates?
About the job:
Job Title: Customer Service Representative-Client Scheduling Team
Duration: 6 Months (CTH)
Location: Whitehouse Station, NJ
Work schedule-Hybrid role for WHS,NJ- In office-Monday Wednesday and Thursday/ WFH Tuesday/Friday
Work Hours-likely to be 9-:5:30 or 9:30-6:00 but will be confirmed at time of offer
Weekend work is an option depending on work load and would be OT.
Candidate must be flexible to work 4 hours during Saturday as scheduled on rotational basis
Interview will be on site and they generally only do one
Summary:
The main role of a Client Scheduling Coordinator is to function as the point of contact between Client and the client throughout the home assessment scheduling process and support our Risk Consultants in meeting monthly/yearly production and timeliness goals. Our coordinators work diligently to build relationships to create strong partnerships with internal and external business partners to manage the home assessment scheduling process in an assigned territory. Acting as a subject matter expert on the geography of their assigned territory while working to ensure that appointments are scheduled logically and efficiently. During the scheduling process, they provide exemplary customer service.
Job Responsibilities:
• Acting as the point of contact between Client and the client throughout the home assessment scheduling process
• Making a high volume of outbound contacts (calls/emails) to secure appointments
• Maintain an appointment-setting process that accommodates the needs of both clients and business partners
• Proactively and clearly communicate needs and concerns
• Work to collaboratively respond to inquiries within 24 hours of receipt
• Provide trends, availability issues, and scheduling concerns in a timely manner to leadership monthly
• Communicate clearly and in a professional manner with all internal and external business partners. (emails, phone calls, MS Teams chat)
Experience/Education:
- GED/High School Education- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus
- 1-2 years Customer Service experience.
- Outlook-must be able to manage multiple calendars for scheduling of appointments
- EXCEL-Pivot tables, data entry
