What are the responsibilities and job description for the Customer Service Representative position at Comptech Associates?
Job Title: Customer Service Representative-Client Scheduling Team
Duration: 6 Months (CTH)
Location: Whitehouse Station, NJ
Work schedule-Hybrid role for WHS,NJ- (In office-Monday Wednesday and Thursday/ WFH
Tuesday/Friday)
Work Hours-likely to be 9-:5:30 or 9:30-6:00
Weekend work is an option depending on work load and would be OT
Interview will be on site
- Candidate must be flexible to work 4 hours during Saturday as scheduled on rotational basis
Job Title: Client Scheduling Coordinator
Summary:
The main role of a Client Scheduling Coordinator is to function as the point of contact between Client and the client throughout the home assessment scheduling process and support our Risk Consultants in meeting monthly/yearly production and timeliness goals. Our coordinators work diligently to build relationships to create strong partnerships with internal and external business partners to manage the home assessment scheduling process in an assigned territory. Acting as a subject matter expert on the geography of their assigned territory while working to ensure that appointments are scheduled logically and efficiently. During the scheduling process, they provide exemplary customer service.
Hours of operation:
Monday-Friday: 8:00am-8:00pm ET. During the week each shift is an 8-hour shift, there are several scheduled shifts to cover the business hours. The first shift is 7:30am-4:00pm the final shift is 11:30am-8:00pm. Our new hires are assigned to the shift which will support their training and is dependent upon the area they are trained on. This allows for the new trainee to strengthen technical skills and demonstrate proficiency. Once proficiency is demonstrated a later shift may be assigned based on business needs. Everyone may have the opportunity to work each shift at some point.
Job Responsibilities:
• Acting as the point of contact between Client and the client throughout the home assessment scheduling process
• Making a high volume of outbound contacts (calls/emails) to secure appointments
• Maintain an appointment-setting process that accommodates the needs of both clients and business partners
• Follow through with all tasks in an effective and efficient manner by using company and department resources
• Consistently complete tasks with an increased focus on the details to improve the scheduling experience
• Proactively and clearly communicate needs and concerns
• Work to collaboratively respond to inquiries within 24 hours of receipt
• Provide trends, availability issues, and scheduling concerns in a timely manner to leadership monthly
• Communicate clearly and in a professional manner with all internal and external business partners. (emails, phone calls, MS Teams chat)
Skills:
• Effective, strong, and service focused communication skills, both verbal and written”
• Outlook-must be able to manage multiple calendars for scheduling of appointments
EXCEL-Pivot tables, data entry
Experience/Education:
• GED/High School Education- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus
• 1-2 years Customer Service experience
