ServiceNow CMDB Subject Matter Expert (SME)

Job Title : ServiceNow CMDB Subject Matter Expert (SME)

Duration : 1-year contract - Annual Extension possible

Location : Hybrid-2 days onsite in Chelsea, MA, and 3 days remote.

Responsibilities :

• Lead the team from the current phase to the desired future phase, following best practices.
• Act as "training wheel " for the team, supporting and mentoring junior less experienced members.
• Guide the project from start to finish, with hands-on experience in ServiceNow CMDB.
• Stakeholder engagement, including upcoming implementations.
• Assist the client in executing roadmap and growing their CMDB team.
• Serve as the subject matter expert for all CMDB-related activities, offering strategic and technical guidance to the CMDB team and stakeholders.
• Design, implement, and maintain CMDB processes and configurations, ensuring data integrity and consistency across the IT environment.
• Collaborate with IT teams to identify and map Configuration Items (CIs), relationships, and dependencies within the CMDB.
• Establish and enforce CMDB data standards, governance, and quality assurance processes to maintain an accurate and reliable source of truth.
• Perform data analysis and validation, identifying and resolving discrepancies to improve CMDB accuracy and efficiency.
• Support CMDB integration with other IT Service Management (ITSM) processes and tools, such as Incident, Change, and Problem Management.
• Lead efforts to continuously improve CMDB maturity, aligning it with ITIL and industry best practices.
• Provide training and mentorship to junior team members on CMDB processes, tools, and best practices.
• Collaborate with the ITSM and Asset Management teams to ensure seamless integration and alignment of processes.
• Generate reports and insights on CMDB data, providing actionable recommendations for process improvements.

Desired Skills & Experience

Qualifications :

Preferred Skills :