What are the responsibilities and job description for the Level 3 Technical position at Compucom Staffing?
At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a talented Level 3 Technical to join their team onsite at Santa Clara, CA.
Duties and Responsibilities:
Our client is currently seeking a talented Level 3 Technical to join their team onsite at Santa Clara, CA.
Duties and Responsibilities:
- Delivering and setting up peripherals
- Installing and configuring OS on client laptops
- Migrating client data to new laptops
- Picking up surplus equipment from users
- Preparing old equipment for re-dispositioning and e-waste handling
- Processing and testing failed systems returned from clients, diagnosing and creating repair tickets for "Return for Maintenance”
- Processing assets returned from clients leaving the company
- Cleaning and testing used systems for redeployment
- Ensuring all client inventory assets are stored and distributed in a clean and professional manner
- Serving as first point of contact for escalations on troubleshooting issues from Level 2 techs
- Updating the client ticketing system and database
- Assisting with asset inventory audits
- Assisting with cross training for other positions within the PC Logistics and Delivery and IT Service Center teams to provide backfill coverage and aid rotation
Skills and Qualifications:
- Minimum of 3 to 5 years technical experience desired
- Must be able to lift up to 35 lbs. solo
- May be required to walk / sit / stand / crawl / kneel for extended periods
- Must have excellent customer service skills
- Must have excellent written / verbal communication skills
- Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 8 and Windows 10
- Technical certifications preferred
$26.75 - $28.70 per hour
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **CompucomStaffing™ Supports Equal Employment Opportunity** CompucomStaffing™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
Salary : $27 - $29
