What are the responsibilities and job description for the Videoconference and Printer Technician position at Compucom Staffing?
At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified Videoconference and Printer Technician to join their team onsite in Dallas, Texas and provide end-user support for a long term contract.
Duties and Responsibilities:
Vendor Management
Our client is currently seeking a qualified Videoconference and Printer Technician to join their team onsite in Dallas, Texas and provide end-user support for a long term contract.
Duties and Responsibilities:
Vendor Management
- Manage third party Videoconferencing / Printing maintenance agreements
- Oversee vendor-led installations, configurations, and maintenance of videoconference rooms (Screens, Display, Audio services, Network and Computer Hardware)
- Oversee vendor-led installations, configurations, and maintenance of Printer Devices with Client
- Serve as the primary point of contact for VC and Printing (Client) vendors, managing schedules, resolving issues, and ensuring timely project completion
- Review vendor plans and verify hardware placement and proper system configuration
- Conduct on-site inspections before, during, and after installations to ensure compliance with organizational standards and services
- Address and document deficiencies or non-conformities and follow up with vendors for prompt resolution
System Testing and Configuration
- Coordinate / execute technical tests for VC Rooms and Printer devices
- Test all vendor-installed systems to ensure proper functionality, performance, and integration
- Validate the operation of cameras, content transmission, network connectivity, meeting logins, and device connectivity for VC Rooms
- Test Printers access and connectivity for all users from Print Servers and use of Papercut
- Configure videoconference systems, including user permissions, software settings, and integration with networks and existing platforms
- Papercut platform admin configuration
- Fax over IP admin configuration
- Print Security and Printer Server admin support
System Maintenance Oversight
- Coordinate vendor-led maintenance and upgrades to ensure systems remain functional and up to date
- Monitor system health on a weekly basis and report recurring issues to vendors for corrective actions
- Validate completed maintenance work through testing and system performance checks
- Coordinate systems upgrades and systems refresh for VC and Printers
- Support VC and Printers lifecycle projects
Documentation and Reporting
- Management and administration of Zoom videoconferencing system
- XDM and Client fleet management admin
Printer inventory management
- Printer security management (Settings standardization)
- Maintain accurate records of vendor activities, including installation details, configurations, maintenance logs, and testing results
- Generate progress reports, identify risks or delays, and communicate updates to management
- Document system diagrams, hardware inventory, and issue resolution history for reference
- Serve as Client main POC (attend weekly, bi-weekly and monthly report meetings)
Training and Support
- Ensure end-users and staff are trained in vendor-installed systems, including basic operation and troubleshooting
- Customer service and meetings planning & support third party vendors.
- Provide ongoing technical support for users and escalate issues to vendors as needed
- Support video conferencing connections across multiple locations during the sessions
- Support VIP and final users with access to the meeting rooms and calendars
- Main POC for printer related issues and escalations
- Perform root cause analysis, coordinate incidents resolution, main POC for printer related escalations
Skills and Qualifications:
- Minimum 3 years of experience supporting A/V equipment and software and small to multifunctional printers
- Provide follow up support for end-users with issues and installations
- Excellent verbal and written communication skills
- Able to stand long periods of time and walk to desks
- ServiceNow ticketing system experience is a plus
- CompTIA A Certification is a plus (not required)
- Previous Vendor Management/Coordination experience
Wage Range:
The rate for this position is between $18.75 - $29.70 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
#INDCCStaffing
Salary : $19 - $30
