What are the responsibilities and job description for the Software Support Specialist I position at CompuGroup Medical?
Create the future of e-health together with us by becoming a Software Support Specialist I
At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work : patient outcomes.
Your Contribution :
- Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.
- Responds to all customer and leadership requests in a professional, courteous, and respectful manner.
- Consults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely.
- Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality.
- Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products.
- Learns core task set for all features of assigned CGM software products and passes applicable exams.
- Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.
Your Qualification :
What you can expect from us :
Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.
We create the future of e-health.
Become part of a significant mission.
