What are the responsibilities and job description for the Technical Account Support Specialist position at Compulse?
We’re looking for an experienced Technical Account Specialist to manage our Sinclair, Inc. key digital account business. You will own the technical relationship with our clients and play a key role in ensuring clients grow within the Compulse platform and get the most value from our services. This candidate needs to be able to work cross-functionally with Sales, Product/Engineering and Operations. This position reports into the Assistant Vice-President, Customer Service Operations.
Responsibilities:
About Us
Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The Company owns, operates and/or provides services to 185 television stations in 86 markets affiliated with all the major broadcast networks; and owns Tennis Channel and multicast networks Comet, CHARGE!, TBD., and The Nest. Sinclair's content is delivered via multiple platforms, including over-the-air, multi-channel video program distributors, and the nation's largest streaming aggregator of local news content, NewsON. The Company regularly uses its website as a key source of Company information which can be accessed at www.sbgi.net.
About The Team
The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let’s talk.
The base salary compensation range for this role is $82,400 to $103,000. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, 15 paid vacation days, 2 paid personal days, 9 paid holidays, 40 hours of paid sick leave, parental leave, and employee stock purchase plan.
Responsibilities:
- Serve as a technical expert on key accounts utilizing various Programmatic Demand Side Platforms within the OTT, Display & Video and Geofencing environments.
- Must be comfortable communicating with clients on all platform levels (phone, email, etc)
- Responsible for communicating technical issues and solutions to internal stakeholders and clients on a necessary basis regarding programmatic campaign setups errors or best practices.
- Must be able to understand and communicate advanced platform and technical concepts to non-technical stakeholders.
- Be a key point of contact for technical escalations to engineering/product/operation teams and see issues through to a timely resolution.
- Partner with Sales, Account Management, Product/Engineering and Operations to execute strategy and address client technical needs. Be a team player.
- Must have high proficiency in reporting and be able to interpret analytics to monitor campaign performance and be able to report metrics to sales leads and clients
- Educate Sinclair, Inc sales teams on Compulse advertising offerings
- Must be comfortable training and mentoring other members of the account management team
- Bachelor’s Degree in related field
- 3 years of experience working with a DSP and familiarity setting up deals in a DSP
- 3 years in a client facing role
- Experience with Xandr, GroundTruth, Beeswax, and Yahoo! DSPs
- Strong acumen for technical account problem solving - including analytic, troubleshooting, and general problem-solving abilities
- Experience collaborating across teams both domestic and international
- Strong knowledge of the overall ad tech landscape
- Familiarity with the Over-The-Top content environment preferred
- In depth knowledge of measurement and attribution vendors such as TVSquared
- High level of proficiency with MS Excel
- Excellent communication, analytical and problem-solving skills
About Us
Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The Company owns, operates and/or provides services to 185 television stations in 86 markets affiliated with all the major broadcast networks; and owns Tennis Channel and multicast networks Comet, CHARGE!, TBD., and The Nest. Sinclair's content is delivered via multiple platforms, including over-the-air, multi-channel video program distributors, and the nation's largest streaming aggregator of local news content, NewsON. The Company regularly uses its website as a key source of Company information which can be accessed at www.sbgi.net.
About The Team
The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let’s talk.
The base salary compensation range for this role is $82,400 to $103,000. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, 15 paid vacation days, 2 paid personal days, 9 paid holidays, 40 hours of paid sick leave, parental leave, and employee stock purchase plan.
Salary : $82,400 - $103,000
