Office Assistant - Kettering, OH Patient Service Center

The mission of CompuNet Clinical Laboratories is to provide quality diagnostic laboratory services to improve health outcomes within the communities we serve.

Having served healthcare providers throughout Southwest Ohio since 1986, we understand the importance of caring for patients. Our team understands that every test we perform is connected to a real person and we treat each one accordingly. Our experienced laboratory scientists and technicians use state-of-the-art technologies to deliver the timely and accurate results that your healthcare providers rely on to keep you healthy and they do it with the care and attention to detail that comes with a patient-first approach to laboratory medicine.

Looking for an Office Assistant for our Patient Service Center in Kettering, OH.
Full-time Position - 40 hours a week
Monday - Fridays 7:30am to 4:30pm
No Weekends
Entry level admin position starting at $15.00 per hour.

Positions Summary:
Promotes and practices prompt and courteous customer service at all times. Organizes patient flow. Collects and enters patient information into appropriate electronic ordering system.

• Greet each patient with the most professional customer service. Provide the patients with your name in case they have any additional questions, along with an approximate wait time.
• Communicate any delays in wait times to the patients in waiting areas.
• Keep patients in order, moving patients without a complete requisition to the side and call the provider to resolve the issue. Placing these patients back into the patient order.
• Call provider office for missing orders, missing DX codes, clarification- making sure to document the information
• Answer the phone in a timely manner
• Check Voicemails at least 3 times/day. Reply to Voicemails at least 3 times/day.
• Call patients once a recollect form has been received.
• Check Fax machine 3 times (or more) daily. File faxes/orders that have all the required information, calling on the orders with missing information prior to filing.
• Maintain/organize Fax File (Discard orders that are over a year old) *Audit Monthly
• Check for orders for patients in Atlas, EPIC and the Fax File
• Take drop off specimens from patients/clients, complete the PSC drop-off log sheet noting time of collection and time of drop off, add the correct DROP-OFF Code to the order, verify all requisition information has been provided and check specimen integrity. Deliver specimen to the processing area.
• Give out collection kits to patients including collection instructions.
• Answer patients’ questions and concerns, or search for the answer.
• Verify patients’ demographics (address, phone, and insurance information in Atlas) or creating them as a new patient when necessary
• Ask patient if they want a copy (copies) to be sent, give the patient the proper request to complete while waiting, promoting My Labs Now.
• Post updated schedules and memos.
• Take payment at the front desk for patients paying bills, assist new employees who do not have payment training/access create receipts and take payment.
• Request patient have insurance card ready for the phlebotomist when called for service.
• Call Transportation for STATs when requested. Record confirmation number.
• Add supply orders in ASC-Track when asked.
• Performance venipunctures following all phlebotomy procedures as needed.
• Maintain competency in phlebotomy.
• Follow regulatory requirements, corporate integrity standards and all departmental and company policies and procedures.
• Follow all compliance procedures and policies.
• Assist the Site Coordinator with the PSC monthly report.
• Other duties as assigned

Qualifications:

• Must be a high school graduate or equivalent.
• Patient Service Center employees must have reliable transportation, valid driver’s license, and cleaning driving record. Must maintain auto liability insurance in accordance with state law as well as meet and maintain CompuNet’s corporate insurance carrier’s auto liability standards.

Physical demands and work environment:

• Ability to organize and complete work in an efficient and timely manner.
• Good communication skills
• Weekend rotation as scheduled per department policy.
• Possible exposure to chemical, biological and/or radioactive hazards.

Safety demands and requirements:

• Will have exposure to biohazard substances and hazardous chemicals
• Be familiar with and adhere to safety, ergonomic and health policies of the Company.
• Comply with all PPE requirements when in the laboratory or other biohazard areas.
• Complete required safety training and health evaluations in a timely manner.
• Anticipate safety hazards, act upon unsafe situations and promote safety awareness.

CompuNet offers a full benefits package including Medical, Dental, and Vision coverage. Company paid life Insurance and 403b match. Paid holidays, vacation, sick and personal time.

CompuNet Clinical Laboratories is an equal opportunity employer does not discriminate against any employee or applicant for employment.

Salary : $15