What are the responsibilities and job description for the Complaints Manager position at Compunnel Inc.?
Job Title: Complain Resolution specialist
Location: South Jordan, UT 84095
Work Type: Onsite
Key Responsibilities:
Investigate and resolve client complaints and concerns related to operational matters.
Draft clear, formal written responses to clients explaining the Firm’s position and resolution.
Ensure compliance with all regulations and internal policies governing complaint handling.
Conduct thorough research using internal systems and tools to gather relevant case information.
Maintain accurate records and documentation for all assigned cases.
Assist with various operational tasks within Client Relations, which may include:
Processing settlements
Handling Privacy Opt-Out requests
Taking incoming telephone calls, as needed
Participate in special projects or initiatives as assigned by management.
Required Qualifications:
Strong written communication skills with the ability to write in a professional, formal tone
Attention to detail and strong organizational skills
Investigative and analytical thinking
Ability to manage multiple priorities in a deadline-driven environment
Comfortable working onsite in a collaborative setting
High level of discretion when handling confidential client information
Preferred Qualifications:
Previous experience in financial services or a regulated industry
Familiarity with client relations, customer service, or complaints handling
Knowledge of regulatory requirements related to client communication (FINRA, SEC, etc.) is a plus
