Credit Collections Analyst

Position: Credit Collections Analyst

Contract: 6 months contract (extension and perm possibility)

Shift: 8:00 AM - 5:00 PM (Mon-Fri) ; 40hrs/ weekly

Address : 4828 Parkway Plaza Boulevard Charlotte North Carolina USA 28217

CORE RESPONSIBILITIES AND TASKS:

• Drive proactive improvements to Collections effectiveness

• Provide impactful proactive action plans via frequent monitoring of past due percentages

• Create and execute strategic actions plans to enhance cash flow timeliness

• Ensures SLA’s are met and partners with extended Shared services team to improve performance

• Challenges Status Quo and actively participates in continuous process improvement projects and Kaizen events

• Performing root cause analysis, drives process improvement to ensure further process efficiencies

• Drive process and ensure goals are met, by participating and leading governance calls

• Timely collections and resolution of past due accounts receivable for assigned key customer accounts

• Develop and maintain positive and effective relationships with external Key Account’s and internal stake holders

• Work closely with Customers and Cash Applications Department to resolve open credits & refunds

• Lead initiatives to improve DSO, involving various internal stake holder groups

• Champion SAP improvement projects

• Dispute management

POSITION REQUIREMENTS:

• 4 degree - Accounting/Finance preferred

• Specialized skill training/certification a plus

KNOWLEDGE & EXPERIENCE:

• 5 years of B2B Collections work experience & sound knowledge of order-to-cash process

• Excellent written and verbal communication skills

• Must be proficient in Microsoft Excel, Word, and Outlook

• SAP and Get Paid experience

• Required Portal uploading (preference for Government portals - PIEE ( WAWF) and IPP.gov

https://piee.eb.mil/ for WAWF

https://pieetraining.eb.mil/wbt/ for Training WAWF

ADDITIONAL DIMENSIONS:

• Processing collections for Key Account’s only and providing oversite to the third-party team that is processing collections

• Advising and supporting the third-party firm on escalated issues

• Proactive and analytical role to look for process improvements, this role is no longer driven by workload (quotas and productivity standards)

• Measured on coaching, guiding and mentoring third party team as well as collection productivity for key accounts

• Proactively lead efforts that lend to continuous improvement opportunities

•Identify and execute initiatives to improve DSO