DEX (Digital Employee Experience) Specialist

Job Title: Digital Employee Experience (DEX) Specialist

Location: Houston, TX - Onsite

Duration: 12 Months

Must Have: DEX, Nexthink, NQL, PowerShell

Responsibilities:

• Utilize Nexthink to monitor and analyse digital employee experience metrics.

• Develop and execute NQL queries to gather and interpret data.

• Create and manage dashboards to visualize key performance indicators.

• Implement and manage remote actions to resolve issues proactively.

• Set up and manage alerts and diagnostics to identify and address potential problems.

• Develop and optimize queries and database logic for efficient data handling.

• Integrate Nexthink with other tools (e.g., Splunk) to enhance data analysis and reporting.

• Write and execute Splunk queries for comprehensive data insights.

• Utilize Nexthink APIs and connectors for seamless integrations.

• Develop and maintain PowerShell scripts for automation and advanced tasks.

• Understand and apply the Nexthink data model for accurate data representation.

• Manage PC infrastructure, including Active Directory and network components.

• Work with Azure Apps to support cloud-based solutions.

• Collaborate with ServiceNow for incident and service management.

• Expertise in troubleshooting.

Requirements:

• Proven experience with Nexthink.

• Strong skills in NQL queries, dashboards, remote actions, alerts, and diagnostics.

• Proficiency in queries and database logic.

• Experience with Nexthink integrations, particularly with Splunk.

• Ability to write and execute Splunk queries.

• Knowledge of Nexthink APIs and connectors.

• Intermediate to advanced PowerShell scripting skills.

• Understanding of the Nexthink data model.

• Intermediate knowledge of PC infrastructure (AD, network, etc.).

• Experience with Azure Apps and ServiceNow.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to work collaboratively in a team environment.