What are the responsibilities and job description for the Guidewire Business System Analyst With ClaimCenter Experience position at Compunnel Inc.?
Job Title: Guidewire Business System Analyst with ClaimCenter Experience
Duration: Long Term
Location: Blue Bell, PA - Hybrid - Local
Interview: Final round interview is In Person Interview
Responsibilities:
- Work closely with business users such as claims adjusters, claims managers, legal teams, and other relevant stakeholders to understand their requirements for handling claims.
- Document and translate business needs into functional specifications. This can include use cases, user stories, and acceptance criteria that align with Guidewire ClaimCenter's capabilities. These might include specific workflows, claims routing, claim assignment rules, and notifications.
- Work with technical teams to ensure that the platform is configured to meet the requirements of the business. This can include setting up claims workflows, claims intake processes, adjusting the claims lifecycle stages, and setting up integrations with other systems like PolicyCenter or BillingCenter or external systems (such as third-party claims data providers or payment systems).
- Help to configuring and customizing ClaimCenter to support the various stages of the claims lifecycle—FNOL, claims investigation, adjuster assignments, claim settlement, subrogation, and closure.
- Define business rules and workflows in ClaimCenter. This could involve automating tasks such as claims routing, setting up approval hierarchies, managing task assignments, and adjusting claims workflows based on business requirements.
- Analyze current business processes and identify opportunities for process improvements.
- Facilitate discussions, manage expectations, and communicate complex technical concepts in a clear and understandable manner.
- Ensure smooth collaboration between business and technical teams.
- Work with Quality Assurance team to ensure the test strategy & test plans are aligned with the business requirements and adheres to quality standards. Coordinate User Acceptance Testing (UAT) and post implementation validation.
- Provide post-implementation support including troubleshooting issues, communicate the impact to business users (also work on finding solutions or workarounds), managing enhancements, and driving continuous improvements to ensure optimal system performance.
- Lead initiatives to upgrade or enhance the Guidewire InsuranceSuite functionality as new versions or features become available.
- Support the management of business changes, ensuring that any process or system change is well-communicated and adopted by end-users.
Qualification:
- At least 7-10 years of experience working as a senior IT business system analyst for Guidewire ClaimCenter Cloud implementations.
- Strong background in P&C insurance processes, Guidewire products and their implementation, configuration, and customization.
- Ability to lead strategy and requirement discussions and create precise requirement document.
- Ability to influence decision making with focus on business outcomes.
- Strong communication, negotiation, documentation, organizational, and planning skills.
- Ability to create strong relationships and work collaboratively with multiple stakeholders and technical teams.
- Strong problem-solving skills with a strong sense of individual ownership and accountability.
- Experience with MS Office Suite and Agile Scrum methodology using Agile Management tools such as JIRA/DevOps.
- Must have Bachelor's degree or higher.
Preferred Qualification:
- Current Certification in Guidewire Cloud for Analysts (Certified Ace preferred).
- Experience in leading Large-Scale Guidewire implementations, including the ability to manage multi-phased projects.
- Knowledge of regulatory frameworks and compliance standards within the P&C insurance industry.
