What are the responsibilities and job description for the IT Director, Application Production Support - Commercial Insurance position at Compunnel Inc.?
Principle Duties / Responsibilities
- Leadership & Strategy :
- Develop and execute on a comprehensive strategy for building an application production support team in alignment with industry best practices.
- Build, lead and manage the application production support team, fostering a culture of continuous improvement and high performance.
- Develop and implement strategies for efficient application support and incident management.
- Develop and implement enhanced DevOps strategies.
- Establish KPIs and metrics to measure team performance and application stability.
- Operational Oversight :
- Collaborate with cross-functional teams to oversee daily operations of application support, including incident resolution, problem management, and change management processes to ensure operating level agreements are met.
- Manage and oversee Development Operations (DevOps) to ensure timely build and deployment of applications to software environments.
- Ensure timely resolution of production issues and minimize application downtime.
- Proactively plan for and implement routine, minor application / environment patching.
- Ensure root cause analysis is performed for production incidents and that underlying problems are managed to closure.
- Collaborate with development and QA teams to ensure a smooth transition of new applications into non-production and production environments.
- Stakeholder Engagement :
- Serve as a primary point of contact for business units regarding application performance, issues, and enhancements not addressable by the service desk.
- Work closely with IT leadership to align application support strategies with business objectives.
- Process Improvement :
- Identify areas for improvement in application support and DevOps processes and implement best practices.
- Drive the adoption of automation tools and techniques to enhance production support efficiency and reduce manual intervention.
- Team Development :
- Mentor and develop team members, providing guidance and training to enhance their technical and leadership skills.
- Promote a collaborative and innovative work environment.
- Budget & Resource Management :
- Plan and manage the budget for application support operations, ensuring optimal use of resources.
- Assess and recommend tools and technologies to enhance application monitoring and support capabilities.
Requirements :
Preferred Skills :
