Logistic Customer Service Coordinator

Job Title: Logistics Coordinator

Location: Charlotte 7300 Reames Rd. Charlotte North Carolina 28216

Shift: 8:00:00 AM - 5:00:00 PM, Monday – Friday

Duration: 4 months

JOB DESCRIPTION:

• This position will be responsible for getting up to date shipment statuses on all shipments and working with carrier partners to provide updates to key stakeholders.
• The role will research carrier detention claims and work with plants on approvals.
• This position will research late deliveries and provide updated shipments notes and any appropriate delivery reschedules in the TMS system.
• This position will help maintain the customer location database and provide updates to primary contacts.
• Other functions will be assigned as needed.

Main Responsibilities and Accountabilities:

• Research missing check calls with carriers and help update all shipment statuses in the TMS system.
• Cover detention email box and research carrier detention requests with plants and provide rejections or approvals.
• Review requests for expedited shipment approval and follow-up with plants to approve or deny.
• Research missed pickups from large raw material suppliers and take corrective action
• Help maintain customer location database and carrier database and make updates as necessary.
• Organize highest rejection and spot quote lanes weekly and highlight new lanes that have not previously been on the report.
• Backup Load planning and execution in TMS system
• Assist in executing and communicating carrier scorecard data results for the carriers
• Regularly check carrier safety scores and alert Logistics Manager to problem areas.

Minimum Qualifications and Experience Requirements:

• High School Diploma
• 1-3 Years Customer Service Experience Preferred
• Previous Transportation or Logistics Experience is a plus.
• Strong Word Processing skill in Outlook or Word. Basic Excel knowledge is a plus.
• Strong teamwork and interpersonal skills.
• Must be results oriented, have a sense of urgency, have excellent communication skills and is self-motivated.
• Excellent verbal, written and organizational skills.
• Strong prioritization, planning and reporting competency.

Thanks,

Yeshwant Gattem

1 609-779-2682

yeshwant.gattem@compunnel.com