Technical Services

Job Description

Job Description

Job Summary :

The Equipment Support Specialist serves as the primary customer contact for equipment support and service. This role involves coordinating the Move / Add / Change (MAC) process, providing ongoing end-user training, performing basic equipment troubleshooting, and ensuring effective device management. Responsibilities include both remote and on-site support, with a focus on break-fix activities, equipment maintenance, and customer service.

Key Responsibilities :

• Serve as the primary point of contact for equipment support and service requests
• Coordinate Move / Add / Change (MAC) processes for equipment
• Provide ongoing end-user training on equipment usage
• Perform basic device cleaning and replace operator accessible parts and consumables
• Handle break-fix activities, accounting for 70% of the role’s responsibilities
• Provide IP address support and perform basic equipment problem diagnosis
• Manage equipment removal and delivery for onsite support
• Contact service teams (Client and 3rd party) as required
• Utilize Client web-based applications for Service Call Handling
• Accurately report service calls and equipment issues in designated systems
• Download and install printer drivers and perform printer mapping to PCs
• Escalate printer network issues to appropriate resources
• Provide remote device management and control
• Configure devices by entering IP addresses, scanning templates, and user access levels
• Monitor and apply current software updates and patches
• Provide on-site support for remote resolution issues requiring technical expertise
• Manage non-Client devices as required
• Proactively manage consumables and supplies using the DOS calculator
• Maintain on-site operator replaceable parts inventory
• Collect equipment meter information for billing purposes
• Perform data entry for activity and asset tracking
• Manage on-site parts inventory using PM4

Required Qualifications :

Preferred Qualifications :

Certifications :

Education : High School

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT / Software, e-Learning / Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based / SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national / ethnic region, disability, or any other basis.

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT / Software, e-Learning / Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based / SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice. We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national / ethnic region, disability, or any other basis.