What are the responsibilities and job description for the Help Desk Specialist position at Compunnel?
Job Title : Helpdesk Specialist
Job Location : Plymouth, MN
Pay Rate : $35.82 / hr [Weekly Pay]
Shift Timings : 08 : 00 AM to 05 : 00 PM [Monday to Friday]
Contract Duration : 06 Months [Temp-To-Hire]
Job Description :
Provide second-level technical support for internal and remote users, assisting with computer applications, hardware, and network systems. Tasks include deploying hardware / software, troubleshooting, responding to inquiries, and collaborating with IT teams to resolve issues. The role focuses on in-person and remote relationship-building and understanding site operations to improve IT service delivery.
- Monitor and respond to tickets, ensuring timely response and resolution of incidents and requests.
- Document solutions in the ticketing system for accurate records and knowledge sharing.
- Set up and / or deploy devices like computers, printers, and mobile devices using Microsoft Endpoint Manager.
- Ensure proper operation of all equipment (workstations, phones, printers, etc.).
- Assist with account setup and permissions via Active Directory and Azure AD.
- Resolve basic hardware / software issues and troubleshoot, identify, and escalate complex problems.
- Track device performance and report recurring issues.
- Provide on-site and remote IT support for users and visiting employees / contractors within the assigned region.
- Assist with basic security issues and ensure compliance.
Salary : $36
