What are the responsibilities and job description for the Service Management Analyst position at Compunnel?
Job Summary :
The role involves IT Service Management (ITSM) and IT Asset Management with a focus on software assets using ServiceNow. The primary responsibility is to ensure data integrity through SQL queries, VLOOKUP, and data wrangling. The candidate will also engage in remediation work and risk management, with opportunities to learn on the job.
Key Responsibilities :
• Ensure data integrity through SQL queries, VLOOKUP, and data wrangling.
• Manage IT assets, specifically software assets, using ServiceNow.
• Perform remediation work and risk management.
• Collaborate with business analysts and contribute to process improvement initiatives.
• Conduct system configuration, run queries, and work within Excel.
• Participate in calls with engineers, understanding and using engineering terminology.
Required Qualifications :
• Experience in IT Service Management (ITSM) and IT Asset Management.
• Proficiency in SQL queries and VLOOKUP.
• Background in business analysis (BA).
• Experience in process improvement.
• Ability to perform system configuration and run queries in Excel.
Preferred Qualifications :
• Experience with Oracle and Java.
• Familiarity with risk management and remediation work.
• Understanding of engineering terminology.
Education : Bachelors Degree
