What are the responsibilities and job description for the Windows Administrator position at Compunnel?
Job Summary :
The Windows Administrator is responsible for managing, maintaining, and troubleshooting Windows-based systems and infrastructure. The role includes ensuring system security, optimizing performance, providing technical support, and handling support-related issues by leading and guiding the team in issue resolution. The ideal candidate will have strong experience in Windows administration, application support, and incident management.
Key Responsibilities :
• Install, configure, and maintain Windows servers and workstations.
• Manage Active Directory (AD), Group Policies, and user account administration.
• Monitor system performance, troubleshoot issues, and apply patches or updates.
• Ensure system security through antivirus, firewalls, and vulnerability management.
• Manage backups, disaster recovery, and system restoration procedures.
• Configure and maintain network services (DNS, DHCP, VPN).
• Implement and support virtualization technologies (VMware, Hyper-V).
• Support cloud-based Windows environments (Azure, AWS) when applicable.
• Maintain system documentation and standard operating procedures (SOPs).
• Provide technical support and assist with IT infrastructure projects.
• Lead and prioritize the application support team’s workload.
• Coordinate and promote effective problem management activities.
• Perform root cause analysis (RCA) and implement permanent fixes.
• Create and maintain a knowledge base of known support issues and resolutions.
• Establish application monitoring mechanisms and performance tuning processes.
• Handle critical customer escalations and manage technical teams to resolve major incidents.
• Ensure compliance with engineering processes and standards.
• Conduct knowledge transfer sessions and mentor team members.
• Ensure escalation matrix is followed for handling L2 and L3 tickets.
Required Qualifications :
• 3 years of experience as a Windows Administrator.
• 3 years of experience in DevOps / Linux Engineering.
• 3 years of experience as a Middleware Administrator.
• 3 years of experience in Environment Management.
• 2 years of experience with GB Facets.
• Experience managing Windows Server (2016 / 2019 / 2022) and Windows 10 / 11.
• Strong knowledge of Active Directory, Group Policies, DNS, and DHCP.
• Experience with PowerShell scripting for automation.
• Expertise in virtualization technologies (VMware, Hyper-V).
• Familiarity with cloud-based environments (Azure, AWS) is a plus.
• Experience with backup and disaster recovery solutions.
• Strong problem-solving and troubleshooting skills.
• Ability to work in distributed teams across time zones.
• Excellent communication and documentation skills.
Preferred Qualifications :
• Experience in the healthcare domain.
• Knowledge of Agile methodologies.
• Understanding of incident management best practices.
Location : Richmond, VA - Remote
Education : Bachelors Degree
