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Senior IT Service Architect (IT Infrastructure - Service Design and Delivery)

Computacenter AG & Co. oHG
San Francisco, CA Full Time
POSTED ON 3/27/2025
AVAILABLE BEFORE 4/26/2025

Senior IT Service Architect (IT Infrastructure - Service Design and Delivery)

About the role

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The Senior Service Architect (IT Infrastructure) is a core member of the Services Pursuit team. They possess a general knowledge of a particular area of Services (Workplace, Datacenter, Networking & Unified Communications or Cross-functional), including delivery methodology, cost drivers, and supporting / enabling technologies. The Senior Service Architect is responsible for assessing customer requirements, developing service design, cost calculation, and non-complex pricing for Services solutions.

What you'll be doing

  • Qualification of managed services opportunities

Support the analysis of customer requirements.

  • Support the qualification of opportunities and customer requirements against the capabilities and strengths of CC Delivery units (ISPs) and the Service Catalogue.
  • Support customer-specific campaigns, coordinate marketing support, and ensure Computacenter brand compliance.
  • Service Design
  • Assess and clarify customer requirements.

  • Map requirements against Computacenter's existing capabilities.
  • Maximize opportunities to utilize the Shared Service Factory and other core propositions.
  • Consider services outside of our existing capabilities.
  • Define and communicate requirements for Transition & Transformation.
  • Work closely and collaboratively with the Solution Manager to assist with the development of the solution / design (technical, operational, commercial).
  • Create costing for developed service across the entire Services area.
  • Work jointly with Delivery teams to agree on the solution design & costing.
  • Collaborate on larger solutions to ensure a successful handover to the relevant support organization.
  • Create complex pricing.
  • General
  • Embrace and support Computacenter’s mission and core values.

    What you have

  • Strong experience pricing large, complex IT Infrastructure projects.
  • Good service understanding of IT Services (Workplace, Datacenter, Networking & Unified Communications or Cross-functional).
  • Good understanding of the IT outsourcing market & competition.
  • Commercial capability in a business-focused IT environment.
  • Legally eligible to work in the United States.
  • Ability to build relationships primarily with internal stakeholders and ISPs.
  • Ability to communicate effectively at all levels.
  • Analytical and risk-aware approach.
  • Capable of working under own initiative but also as a team member.
  • Ability to prioritize own workload.
  • Personal flexibility & willingness to travel.
  • Self-starting and results-driven with clear prioritization of deliverables.
  • Ability to work under time pressure.
  • Manage and minimize risk to bid deliverables while ensuring a focus on customer needs.
  • What you can expect

    There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

    About us

    Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com / us

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