What are the responsibilities and job description for the Customer Support Representative position at Computech Corporation?
Customer Support Representative
Johnston, IA
Job Description:
- Support team provides front-line technical support/information/solutions to customer dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
- Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system.
- Technicians also create and maintain support tools/solutions available online.
- A few of the 80 products supported by this support team: Website-Dashboard, JDLink, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, JDLink Terminals, AutoTrac and machine guidance.
Skills in interpersonal communications, negotiation, and conflict resolution
- Experience with customer service / support
- High comfort level and experience with consumer software applications
- Strong computer and troubleshooting skills
- Ability to work off-shift hours and occasional holidays to support the business
- Experience with data management
- Knowledge of agriculture customers
- Agriculture operations experience, including Precision Farming experience
- Prior work experience in Agriculture or Technology dealer channels
- Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline *
Salary : $17 - $19
