Technical Support Analyst

We are looking for a Technical Support Analyst. This position will be a full-time and onsite contract opportunity.

Candidates must be a commutable distance to Hershey, PA.

What You’ll Do

IT systems:

• Provide on-site monitoring and support for IT infrastructure
• Work with corporate IT and plant staff to help implement corporate-driven hardware, software, and network projects
• Facilitate communications to plant staff about IT projects
• Help facilitate Windows desktop/laptop installation and maintenance

OT systems:

• Support automation/controls software and licenses required on technician PCs, support plant OT infrastructure including virtual machines, networking, thin clients, system backups, imaging, and hardware troubleshooting

End User Support:

• Respond to plant user support needs related to PC software and hardware, printers, and plant applications such as PI (data historian), MES systems, EMS systems, barcode systems, and timeclocks
• Facilitate user access requests, user training, and manage user accounts as required. Work with corporate IT Help Desk

Disaster Recovery:

• Ensure data backup program(s) are properly administrated per Company policy Function as the “Plant Owner” of local computer rooms and data closets to help ensure security, fire protection, and utility supplies are well maintained

General:

• Provide IS technical support at the plant level, acting as client support and first responder to issues relating to plant IS systems
• Represent the needs of the plant and act as liaison between the plant and Corporate IS functions
• Support Corporate IS projects involving computers and networking systems at the plant level
• Provide IS support services to user departments in identifying, evaluating, implementing and maintaining computer-based solutions to business problems
• Ongoing responsibilities include hardware and software support for Windows PC’s, printers, virtual environments, network infrastructure, time clocks, bar code systems, phone system, and paging system

What You'll Need

Required

• Minimum 3-5 years of experience with computer end user support
• Proficient understanding of PCs and printers
• Proficient understanding of Windows operating systems (PC and server)
• Understanding of virtual environments (virtual machines, VLANs, thin clients, etc.)
• Understanding of network communications
• Understanding of network security and firewall configurations
• Some knowledge of program languages and database concepts
• Proficiency of the English language
• Work safely and follow all established plant policies and procedures
• Possess good time management
• Possess good math skills
• Follow directions and pay attention to details
• Ability to work independently and in group environment
• Possess good communication skills both written and verbal
• Demonstrated ability to handle multiple priorities
• Understanding of when to address issues and when to hand support off to next level for resolution

Preferred

• Associates Degree or relevant certification

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

We power the possible™ 

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion . We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Learn how CAI powers the possible at www.cai.io

Reasonable Accommodation Statement: If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

This email is only intended for candidates who need an accommodation or assistance completing the application or interview process and will not be reviewed by CAI’s talent acquisition team.  All interested applicants who do not need an accommodation or assistance completing the application must apply on CAI’s career portal for consideration  https://www.cai.io/careers/career-portal/

EEO Statement: It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Job Types: Full-time, Contract

Pay: $28.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching

Schedule:

• 8 hour shift

Work Location: In person

Salary : $28 - $30