Desktop Support Analyst

We are looking for a mid-level Desktop Support Specialist to provide onsite support to users in an efficient and accurate manner. This position will be full-time and onsite.

What You’ll Do

· Respond professionally and courteously to all service requests and areas of the business entities.

· Dameware and remote desktop to provide level 2 technical support to over 2500 county staff, monitor work queues, open, update and close ServiceNow Incidents.

· Thoroughly and accurately document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.

· Acts as single point of contact for users of the Information &Technology Services (ITS) and directs questions and report problems regarding services.· Installation of desktop hardware / peripherals and printers.

· Activating, managing cell phones/tablets through O365/MDM

· May be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture.

· Installation of individual software packages, as needed, for all users.

· Use of imaging software to expedite large equipment roll-out.

· Support other satellite offices such as libraries, parks, etc.

· Keep up to date system information in ServiceNow for asset tracking.

· Rotate On-Call schedule with the rest of the team.

· Rotate managing the IT warehouse and entering asset information as new shipments arrive.

· Have experience in assisting C-level executives and Directors.

· Have a great attitude and willingness to learn.

What You’ll Need

Required:

· Bachelor's degree in a technical discipline

· 2 years professional work experience in desktop support

· Experience supporting Telecom or Cisco environments.

· MDM, O365 troubleshooting, user management.

· Knowledge of data communication and network concepts, principles, and fundamentals is required.

· Relevant experience or strong aptitude for building or supporting data networks is required.

Preferred:

· Proficiency with LAN, WAN/MAN, data center networks, or wireless networks is desired

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion . We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Learn how CAI powers the possible at www.cai.io.

Reasonable Accommodation Statement: If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.ioor (888) 824 – 8111. This email is only intended for candidates who need an accommodation or assistance completing the application or interview process and will not be reviewed by CAI’s talent acquisition team. All interested applicants who do not need an accommodation or assistance completing the application must apply on CAI’s career portal for consideration https://www.cai.io/careers/career-portal/

EEO Statement: It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Job Type: Contract

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Desktop support: 2 years (Required)

Ability to Commute:

• Fort Myers, FL (Required)

Work Location: In person