What are the responsibilities and job description for the Technical Consultant II position at Computer Aid?
Develop, create, and modify general ServiceNow applications and modules with low code / no code functionality; Perform discovery work sessions to determine the solution requirements and produce deliverables, including mock-ups, flows, etc; Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications; Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations; Implement the Core System including integration components (LDAP, Discovery, MID Server, etc.); Skillfully troubleshoot break / fix issues; Apply Agile software development practices for customizations to the platform and applications; Refine requirements and perform integrations with the ServiceNow Integration Hub and web services using SOAP or Rest for components such as Azure, SSO, LDAP, etc.; Organize and prioritize development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators; Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable; Effectively manage and execute high level tasks assigned via "stories"; Support senior analysts through project(s) lifecycles; Manage work against an often demanding timeline; Communicates professionally and effectively verbally and in writing with business professionals and clients; Manage multiple projects concurrently; Work within a team environment to strive for Implementation Customer Satisfaction scores of 90% or better; Must be available during business hours for collaboration and other related calls which often require screensharing sessions. Telecommuting available.Job Requirements : Requires a Bachelor's degree in Computer Science or Engineering plus five years of experience in a related occupation. As well as 3 years' experience with the ServiceNow platform including navigation, administration, configuration, and flow design; 3 years' experience utilizing Performance Analytics & Process Automation; 3 years' development experience in the area of ServiceNow Mobile; 3 years' experience integrating ServiceNow with other tools and applications via the use of Integration Hub or APIs
