What are the responsibilities and job description for the Business Analyst/Technical Writer position at Computer Consultants International, Inc. (CCI)?
Notes: W2 only
Scope of the Project:
Admin DIS is seeking an advanced-level Business Analyst/Technical Writer to support the planning and execution of fast-paced information security assessment program across South Carolina state agencies. This program will focus on identifying risk and measuring compliance of information security programs and systems across the state as well as providing reporting and monitoring information to both DIS and state agency leadership.
The Business Analyst will be responsible for quality control and assurance for the deliverables associated with this program as well as documenting plans procedures, and progress of the program with the program manager.
This program includes:
- Assessment of state-wide shared or common services and security controls provided to agencies.
- Assessment of agency-owned services and security controls at each state agency.
- Tracking progress and resolving issues with each assessment.
- Documenting and presenting results from each assessment to agency and division leadership.
- Tracking, documenting, and reporting assessment results at the agency, sector, state, or other criterion level for the program.
- Gathering requirements and recommendations for program improvement.
- Developing process and procedure information for the assessment program.
Daily Duties / Responsibilities:
This implementation assistance would include, but is not limited to:
- Status reporting of operational support tasks and related work efforts.
- Identifying metrics and key performance indicators (KPIS) of processes and their output.
- Create, manage and maintain procedure documents such as process flows, standards operating procedures, desk manuals and procedural guidelines.
- Review, edit, and maintain documentation consistency and accuracy for documentation submitted by both staff and vendors.
- Monitor and support deadlines, milestones and activities.
- Apply change, risk and resource management.
- Document all meetings attended, directives, and significant phone conversations.
- Develop and deliver professional technical program updates to DIS leadership and supporting staff.
- Communicates with IT leadership, business leadership and IT business consultants to communicate program strategy, direction and changes.
- Responsible for tracking key project milestones and recommending adjustments to project managers.
- Must possess extensive knowledge and expertise in the use of Microsoft office tools.
Required Skills
- Excellent technical writing skills
- Excellent communication (written and verbal) skills
- Excellent problem-solving ability
Preferred Skills
- Simultaneously manage multiple reporting requirements
- Strong schedule management and planning skills
- Ability to work at high-volume and fast pace
- Strong collaborator and strong ability to meet deadline
- Support regulatory compliance projects
- Ability to identify, map, and support business processes
Job Type: Full-time
Pay: $60.00 - $68.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $60 - $68
