What are the responsibilities and job description for the ServiceNow Developer/Admin position at Computer Consultants International, Inc. (CCI)?
Notes: W2 only and 50% Remote
Please note the selected candidate needs to be flexible with their schedule and able to report to the office for trainings, etc.
Training could be onsite for 2-3 weeks and then remote for a week and then back onsite, etc.
Scope of the Project:
Working with an implementation vendor and under limited supervision the contractor will design, develop, test, configure, implement, and provide top-level support for the ServiceNow platform used by ITSM, ITAM, and SPM stakeholders in the Department of Motor Vehicles. The contractor will research third party/cloud solutions to ensure successful integration of the technology and providing knowledge transfer to team members. They will be deep application and technology skillset subject matter experts. The contractor plays a critical role in mentoring/teaching Software Engineers and Associate Software Engineers to ensure we are growing future talent.
Daily Duties / Responsibilities:
- Create, maintain, and enhance forms, workflows, cloud integration and third-party integrations to the ServiceNow platform. Including automation and/or additional self-service features and functions.
- Incorporate ServiceNow capabilities to create a unified framework for multi-cloud resource provisioning and governance.
- Utilize ServiceNow toolset to enhance workflow for process automation.
- Support the overall incident, problem, change management, asset management, project management, and security processes as needed.
- Onboard additional departments and expansion of IT Self-Service Portal functionality.
- Monitor the overall platform health to proactively identify possible areas of concern, establish and perform regular maintenance tasks.
- Work with end users to investigate, troubleshoot, and resolve issues.
Required Skills
- Strong knowledge and experience (2 years) managing/developing/administering a large scale ServiceNow environment
- ITSM and ITIL concepts and Framework
- CMDB
- ITAM
- SPM
- Must be able to work both independently and in a team environment
Preferred Skills
- Ability to communicate and gather technical requirements from customers
- Ability to maintain positive working relationships with staff, users, management, vendors, and other officials
Job Type: Full-time
Pay: $70.00 - $80.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Blythewood, SC 29016
Salary : $70 - $80
