Help Desk/Desktop Support Associate

Job Title: Help Desk/Desktop Support Associate

Location: Akron/Cleveland, OH
Schedule: In-office position, 5 days/week

Job at a Glance

We are seeking a Help Desk/Desktop Support Associate.. This role is based in our Akron/Cleveland office and requires a hands-on approach to troubleshooting PC and Local Area Network issues. The ideal candidate will provide support and maintenance for computer hardware and software, assist with end-user support, and respond to support tickets in a multi-platform environment.

Responsibilities:

• Provide support and maintenance of computer hardware and software.

• Troubleshoot PC and Local Area Network problems.

• Work across multiple business areas in a multi-platform environment.

• Assist end users with support requests and respond to support tickets.

• Ensure proper functioning of mobile workforce and data communications.

• Utilize technical knowledge of hardware, software applications, and operating systems to resolve issues.

• Maintain and troubleshoot LAN and WAN network protocols.

• Perform tasks independently with minimal supervision.

• Contribute to a positive work environment and maintain professional conduct.

• Maintain documentation and provide reports as required.

• Lift or move up to thirty-five pounds as needed.

Qualifications:

• Experience with mobile workforce and data communications.

• Technical knowledge of computer hardware, software applications, and operating systems.

• Understanding of LAN, WAN network protocols.

• Proficiency with Office 365.

• Strong analytical skills to interpret and solve technical issues.

• Effective communication skills, both oral and written.

• Ability to handle multiple customer and employee/contractor requests efficiently.

• Must be professional and courteous to co-workers and customers.

• Associate degree, CompTIA A or MCSE Desktop Infrastructure certification, or three or more years of experience preferred.

• Must have an acceptable driving record and may require up to 25% travel depending on project needs.

 

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