What are the responsibilities and job description for the Computer Technician position at Computer Gurus?
Established small IT firm in Ocean Isle Beach has an immediate opening for an IT Computer Support Technician. Currently looking for experienced technician who can provide excellent technical support and can help with the expansion of our business.
Responsible for providing technical onsite and remote support to clients, working with local businesses, maintain client computer equipment and keep equipment updated, and enforce policies to promote data security.
Job Duties:
- Tier 2 tech support for call-ins, tickets, remote support
- Handling on-site technical requirements – install, test and troubleshoot computers and peripherals
- Ticket remediation daily for any tickets assigned, including follow up with clients and vendors in a timely manner via ticket system or phone
- Develop and maintain IT documentation of policies and procedures
- Design technical solutions for new and existing clients
- Perform benchwork
- Performs various duties depending on circumstances and company needs
Job Requirements:
- 2 years in a Technical Support role with a strong understanding of networks, servers, desktops, and printers required
- Experience with RMM & PSA/CRM solutions
- Strong knowledge of Microsoft technologies; Active Directory, Windows Server, Microsoft Office, managing M365 tenants
- Must have excellent communication and customer service skills via e-mail, chat, phone and in-person
- Strong research and analytical skills
- Demonstrated attention to detailed, accurate documentation
- Must be a self-motivated and able to work in both team and solo environments
Additional Desired Experience:
- Scripting skills
- Experience with Linux and Mac
- Some sales experience
- Technical Certifications
Physical Requirements:
- Must be able to lift up to 40 pounds occasionally and/or up to 20 pounds frequently to move equipment
- Sedentary work involves sitting most of the time, but may involve lifting, walking or standing for periods of time
- Requires climbing and use of ladders and work with hands above head level
- Ability to work in confined areas where high levels of hand, eye and foot coordination are required (e.g. under desks, in closets, crawlspaces, attic, etc.)
In addition, candidates:
- Must have reliable transportation and proof of insurance
- Submit to and pass a background check
- We are a smoke and drug-free environment
- Must be okay with dog(s)
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
Work Location: In person
Salary : $15 - $18