What are the responsibilities and job description for the IT Installer position at Computer Networking Resources?
Job Description
Job Description
Job Summary :
We are seeking an IT Hardware Installer & Support Technician to join our team. This entry-level role (0-2 years of experience) combines hardware installation and technical phone support, making it a great opportunity for someone looking to build a career in IT.
As part of a small MSP, you will be responsible for installing, configuring, and troubleshooting IT hardware at client sites while also providing remote and phone-based technical support for end users. Some weekend and overtime work may be required.
Key Responsibilities :
Hardware Installation & Onsite Support :
Install, configure, and set up computers, servers, networking equipment, and peripherals at client locations.
Perform hardware upgrades, replacements, and basic troubleshooting for desktops, printers, and network devices.
Assist with cable management, racking, and mounting IT equipment.
Maintain accurate documentation of installations, configurations, and service requests, including tracking billable time for client invoicing.
Phone & Remote IT Support :
Respond to help desk tickets and phone calls, assisting end users with basic troubleshooting for hardware, software, and connectivity issues.
Guide users through basic troubleshooting steps for common IT problems.
Escalate complex issues to senior technicians as needed.
Walk customers through setting up email, network connections, or other basic configurations.
Document support interactions in the ticketing system.
Qualifications & Skills :
0-2 years of experience in IT hardware installation, technical support, or a related role.
Basic understanding of computer hardware, networking (routers, switches, Wi-Fi), and troubleshooting methods.
Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.
Ability to use hand tools for hardware installation and cable management.
Ability to lift up to 50 lbs and work in various environments (offices, server rooms, retail spaces, etc.).
A valid driver's license and reliable transportation is required.
Preferred Qualifications :
Certifications : CompTIA A , Network
Strong communication, problem-solving, and adaptability skills
Experience with ticketing systems and remote support tools
Familiarity with Microsoft 365 and basic email troubleshooting
Keep a pulse on the job market with advanced job matching technology.
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