What are the responsibilities and job description for the NetWatch Operations Manager position at Computer Solutions?
Job Description
Job Description
Introduction
Computer Solutions is currently adding a NetWatch Operations Manager to our team of highly trained professionals. The selected candidate will participate in operational efficiency, technical account management, and support of the overall NetWatch functions of Computer Solutions. The NetWatch Operations Manager is a critical role in our organization that interfaces with all internal operations and stakeholders to successfully deliver efficient process and change acceptance. Computer Solutions offers an array of information technology products and services primarily to the South Texas region. Over the years, we have forged strong strategic alliances with leading IT service providers including Cisco, Microsoft, HP Inc, HP Enterprise, VMware, Rubrik, HPE Nimble, F5, Microsoft Azure, Microsoft365 to name a few. In addition to hardware and software product sales, we are frequently our clients’ primary contact for professional and consulting services such as Managed Services, Unified Communications, Network Infrastructure, and Server and Desktop Virtualization. Our record of success is clear—our client base has grown to approximately 300 companies across San Antonio and South Texas leading to tremendous annual revenue growth from $1 million in 1984 to $85 million in 2024. Our valued workforce of over 80 highly trained and certified staff creates the culture of success within Computer Solutions, having been rated the #1 Best Companies to Work for in San Antonio in 2024 by the San Antonio Business Journal.
Position Summary
The NetWatch Operations Manager is a strategic leadership role reporting directly to the Vice President and General Manager of NetWatch. This position is pivotal in driving revenue growth and improving operating income through the effective execution of managed services. The Operations Manager serves as a leader within the Managed Services department, overseeing technical account management and core operational process functions with a focus on optimizing resources, providing technical guidance, and ensuring efficient assignment of responsibilities. By establishing and upholding processes and procedures that foster both company and customer success, the Operations Manager plays a critical role in aligning operations to the financial goals of the company.
Responsibilities
Technical Account Management :
- Manage, mentor, and develop a team of Technical Account Managers (TAMs), ensuring high performance and alignment with company objectives.
- Monitor TAM performance metrics, ensuring client strategic business reviews (SBR) are completed, client satisfaction and service level agreements (SLAs) are consistently met.
- Operate and execute within the roles and responsibilities held by the team of Technical Account Managers.
- Foster a collaborative environment that encourages knowledge sharing and continuous improvement.
Process and Procedure Documentation :
Operational Efficiency :
Growth and Revenue Focus :
Preferred Experience, Education and Skills :
Company Description
Computer Solutions offers an array of information technology products and services primarily to the South Texas region. Over the
years, we have forged strong strategic alliances with leading IT service providers including Cisco, Microsoft, HP Inc, HP Enterprise,
VMware, Rubrik, HPE Nimble, F5, Microsoft Azure, Microsoft365 to name a few. In addition to hardware and software product sales,
we are frequently our clients’ primary contact for professional and consulting services such as Managed Services, Unified
Communications, Network Infrastructure, and Server and Desktop Virtualization. Our record of success is clear—our client base has
grown to approximately 300 companies across San Antonio and South Texas leading to tremendous annual revenue growth from $1
million in 1984 to $85 million in 2024. Our valued workforce of over 80 highly trained and certified staff creates the culture of success
within Computer Solutions, having been rated the #1 Best Companies to Work for in San Antonio in 2024 by the San Antonio Business
Journal.
Company Description
Computer Solutions offers an array of information technology products and services primarily to the South Texas region. Over the years, we have forged strong strategic alliances with leading IT service providers including Cisco, Microsoft, HP Inc, HP Enterprise, VMware, Rubrik, HPE Nimble, F5, Microsoft Azure, Microsoft365 to name a few. In addition to hardware and software product sales, we are frequently our clients’ primary contact for professional and consulting services such as Managed Services, Unified Communications, Network Infrastructure, and Server and Desktop Virtualization. Our record of success is clear—our client base has grown to approximately 300 companies across San Antonio and South Texas leading to tremendous annual revenue growth from $1 million in 1984 to $85 million in 2024. Our valued workforce of over 80 highly trained and certified staff creates the culture of success within Computer Solutions, having been rated the #1 Best Companies to Work for in San Antonio in 2024 by the San Antonio Business Journal.
