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Instructor - Customer Service Program

Computer Systems Institute Inc
Boston, MA Full Time
POSTED ON 3/10/2025
AVAILABLE BEFORE 6/9/2025

Job Description

Job Description

Job Title : Instructor - Customer Service Program

Supervisor’s Title : Academic Dean / Program Manager

Departmen t : Academics

General Summary & Essential Job Duties / Responsibilities

The Customer Service Specialist program instructor will teach the following courses : “Customer Relationship Management”, “Professional Communication / Call Center”, “Case Studies in Customer Service”, and “Customer Service as a Career.” The instructor will be responsible for planning and delivering approved curriculum.

  • Teach up to 27.5 hours week.
  • Prepare lesson plans.
  • Deliver lectures and facilitate project-based learning (PBL) on various hospitality industry topics.
  • Assist students in the learning process.
  • Evaluate and monitor student progress.
  • Keep necessary records to report satisfactory academic progress (SAP) to the campus dean.
  • Attend quarterly instructor in-service meetings.
  • Stay abreast with the novelties in teaching by attending professional development activities outside of CSI.
  • Organize and lead field trips for students at least once per quarter.
  • Actively contribute to program improvement.
  • Provide academic advising and support to students.

Education & Experience

The position requires a Bachelor’s degree or higher. The major or field of study should be in Customer Service or a related field. If the degree is not in a related field, candidates must have at least two years of related work experience or evidence of specialized training or competency related to field and industry.

Physical requirements : While performing the duties of this job, the instructor is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment : Normal office working conditions. The noise level in the work environment is usually moderate.

Benefits Offered

  • Earned Sick Time
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